Sink & Spout — Local services in Lowell

I had to go into the parts department on an errand for my husband yesterday. He kindly left me the piece that I needed to possibly replace with another. As I entered the parts department there were two guys just hanging out at the counter and another behind the counter. I was not approached or asked what I needed help with. So I stood there and initiated the reason for my visit. The guy that I explained my issue to blatantly laughed in my face and looked over at the other two guys to engage them in his humor. I was told that the wheel can't be reinvented!!! Talk about pompous comment! I took my part with me and I WILL NEVER step foot in this store again nor recommend them to any one needing help with a...

Just finishing up our master bath remodel in our home in Westford. I worked with Marianne and I can’t say enough about her wonderful customer service and attention to details. I had chosen fixtures that were very specific color. When a few of my fixtures were back ordered it seemed indefinitely, Marianne combed heaven and earth to get us fixtures that would work in our bath. She kept us up-to-date on our order and had great suggestions when some items were not available. Very very happy with the quality of service and quality of products. Also, the new showroom is beautiful and showcases their products...

Two sales staff me as only one other customer. I was there for a good 30imites before one of them came to me, and that was only after that previous customer left. She was a bit helpful, but then the phone rang, and she was joking and chitchatting with whoever called. Left me standing there for another 20 minutes. I finally left. This wasn’t the first experience I had there. Will not go back. I have read reviews, and it said the same thing.The response from the owner who is the exact same response both times on...