Homecraft Inc. — Local services in Lower Chichester Township

I live in a townhouse in Delaware County and had six windows replaced. I really did my research and had multiple companies come out for estimates - everyone from local to national to independent contractors. Homecraft was the only one who volunteered a long list of references. They were factual in their estimate and services and product without being too pushy (this is a big one for me). I'm a single woman and therefore the decision maker and never felt talked down to or "mansplained" to. Everything went smoothly...from the estimate to the measurements to the installation. Here is the icing on the cake however...there was a problem. And nothing shows you the true nature of a business more than how they handle a problem. I discovered within a few days that at night when I would close and lock the windows they were not really locking. No matter how hard I pushed up on the top sash and down on the lower sash I could not get the windows to lock. I was disappointed thinking the measurements were wrong. I called Homecraft and they sent someone out right away to thoroughly check every window (and I mean thoroughly). Everything seemed fine - the measurements were correct. After doing some investigating they found out that the manufacturer had switched to a thicker weather stripping recently. The manufacturer advised to keep the windows closed for a week to allow time for the weather stripping to compress. One of Homecraft's owners called me personally to let me know the situation and asked if I could try that and if it didn't work he would replace the windows immediately at no cost. They kept in touch with me constantly (another huge plus - responsiveness is rarer than you'd think these days). After a week I had no issues closing and locking the windows. It's been a month since installation and I've lived with them for a few weeks and feel confident writing this review that this was a very successful job. I would (and have)...

We just had windows installed at our home by Homecraft and could not be happier. The company not only met but exceeded expectations. Dan and Matt were very professional and friendly. They also asked before parking trucks in the driveway which I really appreciated. They showed up on time and started working right away. We have light carpeting and I was so afraid something would get on it. The guys were very neat and left no mess at the end of the day. There was hardly any noise either. No loud radios or long breaks where guys sit and talk on your lawn. These guys worked straight through and were very focused on doing a good job. We had no issues. The windows look great, all work properly, and were pretty clean. After the project was completed Dan left no mess and let me look over everything before he left. Everything was done on time with very minimal disruption. We will recommend Homecraft to everyone we know and would absolutely...

I called Homecraft after i had other highly publicized home improvement companies over to evaluate replacing my cellar door. When their estimates came in way beyond anything i expected i kept searching and finally found Homecraft. Homecraft came over to look at my job and said no problem. We can fix your door and here’s what it will cost. It was much less than the big-name outfits. Homecraft gave me a list of people in the neighborhood who had used them and i was able to visit two customers on my block. Their doors were very nice quality and both neighbors said the installers were great to work with! I accepted my bid and got things rolling. I later had to ask Homecraft to manage my installation due to planned vacation and no problem! My door was installed this week by Peter and he did a fabulous install. I am very pleased with these guys and would recommend them to anyone who wants an excellent product installed by a great company. ...