The Home Depot — Local services in Lower Chichester Township

If I could give 0 stars I would! My husband and I purchased a suite of appliances from Home Depot. We also purchased the installation. This has been a nightmare!!!

Our scheduled delivery and installation was set for Friday 7/12/19. The crew came in, delivered the refrigerator, microwave, dishwasher and range/oven. They were rude and argumentative from the beginning. They never introduced themselves to me. We paid for them to move the fridge from the kitchen to the basement and take away the broken fridge in the basement. One of the guys, Gabe told me they could not do it. That they did not do a triple move. I called my husband who had made the purchase with Jane at Home Depot. He informed Gabe that it needed to be done as it was in our agreement and we had paid extra for it. He said it was "company policy" not to do a triple move. Gabe did do the triple move. He and his partner took the broken fridge out to the truck loaded it up and took off. They left the 3 other appliances in our dining room still boxed up. The doors on the fridge did not have handles, the doors opened the opposite way and were supposed to be switched around and there was no automatic ice maker with the fridge. He left sheet 2 of 2 on our counter and had scribbled a signature on the contract where you would need to sign the contract delivery section.

My husband proceeds to try and contact his rep Jane at the Home Depot to get this situation resolved. Jane happened to be off that day and he got in touch with her coworker Rich Hall. Rich was very helpful and notified the manager on duty Kim Nicholson. Kim assured him this will get resolved, however she was going on vacation for a week and would get someone else on it. She wanted him to take pictures of everything and send an email to them with exactly what was wrong. She said she needed it documented so she could send the info up to corporate to prove what was wrong. He informed her that something is wrong if corporate could not trust a managers word of what happened. He took pictures of everything. Rich called back and got him in touch with the appliance manager Jason Kowalski.

Jason contacted my husband on Saturday and said they really could not do anything till Monday. They had a plumber scheduled for Monday to install the gas range/oven because they needed someone to turn off the gas. The plumber came but could not do the install because it needed a flexible pipe.

On Monday Jason let him know that the earliest he could get someone out to install everything would be Saturday 7/20. He said he would try to escalate the matter and see if he could get someone out quicker, but if not Saturday would be the earliest. Saturday 7/20, my husband received a voice mail that Kenny would be there between 9-9:30 am. Kenny and Cory came about 9:30 am and said they were here to put the handles on the refrigerator and switch over the doors. My husband asked about everything that was not done the following Friday and all they had on their paper work was to do the fridge. They said they would look at everything and see what they could do. Kenny informed him they could not do the dishwasher as it was an older dishwasher and the water line ran to the basement. We would need a plumber. We have a plumber coming in on Tuesday. Cory switched over the doors but could not put the handles on because we did not have the hardware. Kenny took out the microwave, but when he opened the box to the new microwave he discovers both sides were dented. He was not going to install a dented brand new microwave and we would not have wanted him to. He brought the old microwave back in and we set it on the oven so we still have something to heat things up with. My husband called Home depot again, but he just got the voice mail again.

So a week later, we only have the fridge in and everything else in our living room. I would never pay Home Depot to install anything at our house again. I would contact a licensed contractor to do the job!!! If they cannot control the installation, they should...

I was issued an approximately $164 Home Depot store credit like six months ago and put it in my wallet with my other cards. I forgot I had it in my wallet and the PIN number became illegible over time. When I finally went to use it, neither the store cashiers nor I could figure out the PIN. They, however, were able to scan the store credit card balance and gave me a series of markdowns approximating the $164 in credit that I had coming. They also assured me that I would get the markdown back on any returned items. Everything was good, until I went to return some of the items and the amount that I was refunded was approximately $140 less than it should have been because, it turns out, markdowns are not refundable. I explained the situation to Home Depot Manager Jim Fitz. Jim could care less about me losing out on the $140 or so dollars. He refused to help me. Jim said the reason I could not originally use the store credit is because I damaged the store credit card and that the Home Depot was not responsible for damaged cards. I argued that just because a PIN number 3 looks like an 8 or a 1 looks like a 7 does not mean that the card is damaged, and that an illegible PIN on a store credit card should not mean that I should lose out on the $140. Jim, however, still refused to help me. I told Jim that all he had to do was tick and tie the amounts to the items that I returned to the purchase receipt to determine the amount that I was owed. Jim, however, told me that doing so was “not worth” his time. Mind you again that Jim is a store manager and that he told me, his customer, that doing right by me was “not worth” his time. I then spoke to Jason, the overall store manager. Jason was much more understanding than Jim and actually cared about resolving the issue. Jason would also not tick and tie the purchase and return receipts but he gave me what he thought was an approximate store credit to rectify the situation. The store credit that Jason offered to resolve the situation was very conservative in favor of the store and not me the customer. When I later tick and tied the two receipts at home and determined that I was due an additional $19, I then returned to the store about a week later and I asked Jim if he would give me an additional $19 store credit. Jim outright refused to do so. When I told him that “Don’t you care about doing right by your customers?” he said that he did not in this situation. When I then asked him for his full name and told him that I was posting this online review he again told me “I don’t care”. I then talked to Jason again and he almost immediately gave me a $20 store credit. Jim actually cared to help me. Jim, however,...

Until recently, I had been a loyal Home Depot fan for 20+ years. I had always appreciated the discount for veterans and service members, and it was known as the store where someone is always available to help you when you have a question.

In the last few years, however, I've seen a radical decline in how this store treats its customers. I recently ordered 100ft of drainage pipe for delivery since it wouldn't fit in my car. When they delivered a completely different pipe from the one I specifically ordered, I spent nearly an hour on hold with customer service only to be told that they couldn't do anything about it. I then visited the Naamans Rd location to speak with their customer service, and I was treated like a second class citizen. They told me that I had to reorder the item, and that they would not refund me until I returned the wrong item that I had received. The whole reason I had it delivered in the first place was because it would not fit in my car, so how can I return it? Any other big-box store would immediately rectify the situation and send a replacement ASAP. Instead, I was punished for the company's mistake. There was no apology, and I was treated as if this was my problem, not theirs.

This debacle is only one of many examples I could provide to illustrate the decline of Home Depot. I consistently find myself unable to locate anyone to help me when an item is missing (even though the app says it is in stock). When I call about tool rental availability, I am usually placed on hold for up to an hour before they simply hang up on me in the hopes that I won't call back. This store is either severely understaffed or they simply just don't care about their customers.

And don't get me started on their anti-shoplifting security measures. While I understand that they need theft protection, I should not need to wait 45 minutes for someone to unlock the cage to hand a $39 power tool to the cash register because I can't be trusted not to steal it.

I recently started shopping at Lowe's and realized that their customer service is a COMPLETELY different experience; it's basically what Home Depot used to be. Sure their prices might occasionally be a little bit higher, but at least they treat their customers like...