Jos A. Bank — Local services in Lower Merion Township

Easily the worst retail experience I've had. Came in to make a return and the associate not only refused but was incredibly condescending to the point of accusing me of trying to abuse the return policy claiming I was trying to return a worn suit. She seemingly came to this conclusion as there were creases on the tag attached to the pants which I believe was from the suit being stored inside my luggage during a recent move. She triumphantly declared, multiple times, that she would not be considering my return and that I had "clearly worn" this suit as if this was a big victory for her. The only time I had worn the suit was briefly putting it on at home where I realized the fit was too baggy. I'm not sure how it would be possible to show up to a formal event with tags/barcodes attached and hanging from my pants, tie, vest, and suit jacket like she was confidently suggesting. There was no damage, no stains, smells, etc to suggest any of what she was saying. Not sure if she was having a bad day, but I found it incredibly offensive to stand there and listen to her attempt to poke holes in my story.

Afterwards I called Jos A Bank customer support and explained what had happened. They later called me back saying they spoke to the associate and that unfortunately since they were told the suit was worn nothing could be done outside of attempting to return it at a different store. Are you kidding?

Lastly, the return policy that was printed on the back of the receipt makes zero mention of merchandise being worn or not. In fact, the return policy printed is very liberal and doesn't line up with what the associate was boldly claiming. When I brought this up to a second customer support representative I received no explanation or response for the discrepancy. On top of being incredibly disrespectful to their customers, it seems like Joseph A Bank Employees at this location don't seem to understand their own policies. Luckily I paid via Amex and reached out to them as a...

Terrible Experience at Joseph A. Banks in Haverford – Not Recommended for People of Color

I recently visited the Joseph A. Banks location in Haverford and had an extremely disappointing experience. I arrived around 2 p.m. and noticed two younger employees assisting another customer, which was fine—I was comfortable waiting my turn. I was particularly waiting for a young African-American female employee to help me. However, before she could assist me, an older Caucasian male employee rudely interrupted, insisting that he help me instead.

From the moment he began assisting me, his demeanor was rude and sharp. When I asked a simple question about altering the vest, he responded with an attitude, making me feel unwelcome and like I wasn’t being valued as a customer. Rather than providing courteous service, he continued to treat me with disrespect, particularly when I mentioned a payment option I had discussed with the Market Street location the day before. Instead of calmly explaining the store’s policy, he said “I’m the manager”, and lectured me unnecessarily, making the entire interaction unpleasant.

I left the store to gather myself and returned to pay, but the discomfort lingered. I truly believe implicit bias played a large role in how I was treated. This store manager seemed to judge me based on the color of my skin rather than seeing me as a valued customer, and I have no doubt that his attitude would have been different had I been Caucasian and older.

To make matters worse, after I paid and left, I later discovered that they had fitted me for the wrong color suit for the wedding I was attending! Overall, the experience was unprofessional, dismissive, and filled with a lack of care for me as a customer. If you are a person of color, I would strongly recommend avoiding the Joseph A. Banks in Ardmore. You deserve to be treated with respect and professionalism, something I did not...

I have been going to Jos. A. Bank for my suits since 2008 and I have never had a bad experience until now. This was my first time coming to the Ardmore location, because it was on route to my home and I was hopeful to begin a new relationship since I had moved out of the Chestnut Hill area. The plan was to buy a suit for an interview that following Friday. It was last minute, and the Store Manager Vince was very nice, but everything seemed very pushy. The selection of suits was very limited, especially for someone with my height and stocky build. Once everything was done, the price was extremely inflated with alternations, but I still paid regardless hoping the suit would fit great. I came back to the store and tried on the suit and knew something was off, but still took it home that night and tried it on for my family. The criticism I received was much different than what I got at the store. The pant legs were cut too short, not tapered and the jacket was way too big and bulky. Needless to say, I did not wear the suit for the interview. I called in to the store the next day and was told that only the Store Manager could do a return. I came back in the store a week later and told Vince I was not happy with the suit and would like a refund. Based off his demeanor he was not happy with my compliant and said he cannot refund me my money and I basically could not even take the suit to another Jos.A.Bank store because they would call him regardless, so no refund would be given. The only option would be to find another suit at equal or lesser value. I now feel trapped to go back to the Ardmore store and honestly don’t feel like spending my time or money at this...