The UPS Store — Local services in Lower Saucon Township

I love my UPS in Hellertown and go there often, always pleasant and helpful. Today 7/25/25 I went there with several Amazon returns and had the unfortunate luck to deal with a woman who obviously was totally annoyed by everything and everyone. I had my 4 little returns lined up and the last one when scanned I was told was for Staples. She said I should move aside and cancel that return and re-enter it for UPS. unfortunately the internet inside the building was so so bad I could not get a connection so I waited my turn again and told her I wasn’t able to connect so would come back another time. I asked her for my receipt with the tracking for the three items that she had scanned for UPS. She told me that she had already given me the receipt. I replied “no you did not”, and I looked in my purse to confirm, and again said “no you did not”. She replied “I already gave them to you”and said she would need the QR codes to scan again, to which I replied “I can’t access them because I can not connect to your internet.” All the while she continued to sigh and huff and mutter that she needed to get her work done. I ended up going home and cancelled the return to staples and redid it for UPS and went to Quakertown and treated very calmly and pleasantly. The woman in Hellertown did not have a name tag but was middle eastern based on her accent. I was there on 7/25/25 at 11:43 am. She was very irritable either the other customers also, a POOR representative for the UPS...

Review Title: Disappointing Customer Service Experience with UPS I visited a local store to drop off today July 29, 2025 at approximately 1430 hrs to drop off an Amazon package, and I have to say, it was one of the most frustrating customer service experiences I've had in a while.

When I walked in, I was met with complete silence from the staff—no greeting, no acknowledgment, nothing. I approached the counter, and when I couldn’t immediately find my return label on my phone, the employee’s annoyance was palpable. Instead of offering assistance or a friendly nudge in the right direction, he just stood there and watched me struggle on my phone and when i would say something he just ignored me , making me feel even more flustered.

I understand that everyone has busy days, but a little patience and kindness go a long way in customer service. Instead of helping me navigate the situation, the staff member seemed irritated that I was taking up their time. After a few awkward moments, I finally found the label, but by then, I was already feeling uncomfortable and unwelcome.

To top it all off, there was no “thank you” or goodbye as I left. It’s disheartening when you’re just trying to complete a simple task and are met with such rudeness. I really hope management takes note of this behavior, as it reflects poorly on the store. I’d love to see improvements in customer service so that future customers don’t have to endure the same unpleasant...

I rented an apartment in the area and decided to get a mailbox at the UPS Store. I figured I'd get more access hours than the Post Office, and it'd be safe to get my packages there. In retrospect, I should've gotten an P.O. Box. The hours are tough, and you can only get in after hours if you're given a specially made key (I never received said key). Frequently, my packages are lost for a few days at a time until they show up and then I'm able to pick them up. There are a few that never turned up (thankfully I was able to get a refund from Amazon). Additionally, there are normally a bunch of young, kind men working. Today I arrived and a female staff member was very abrasive, and insisted that my packages were too big and that in the future she would charge me for oversized packages. The whole reason I paid so much for the mailbox was for a safe place to get my mail, which very VERY infrequently results in oversized packages. I insisted this, and she kept telling me that she was going to charge me, so I asked if I could just get a refund on the mailbox and go elsewhere. No refunds, and now I don't anticipate using my mailbox for the next 5 months of my 6 month contract. If you're looking for a place to get mail, go to the Post...