Verizon — Local services in Lubbock

On 1/19/2025 I had the best customer experience I’ve ever received at any cellular store by Rick and Bobby. It wasn’t just my representative—every single staff member was available to help, spoke to me with kindness, and went out of their way to acknowledge and interact kindly with my two younger boys. They made sure I had the best options available, thoroughly explained each one, and allowed me to choose the package that suited my family’s needs. They also ensured I had the best phone options. The level of kindhearted service I received, combined with the efficiency, was...

I visited the new Verizon store off of Quaker and 114th street and Sweet Adrianna met me at the door and immediately started helping me with my question. She explained what I needed to do with my WiFi Router and how to set it up and add my computer and Chrome book! I had a few more questions about streaming services and to change my billing date and I am leaving as a very happy and pleased customer of VERIZON! I recommend Adrianna highly and she is very efficient and knowledgeable of how the VERIZON system works! She...

Stopped in to ask some questions about the new iPhone 17. Hope helped me out and was amazing. Alex provided background support as well. I visit Lubbock regularly and was hoping to make an order while I was at their location. Despite being unable to make the details work out of town, both Hope and Alex were extremely personable and giving of their time. They even sent me with a print out of the plan and details we came up with to make ordering in my home town...