GameStop — Local services in Lynchburg

Looking at my recent experiences, I didn't know what to expect going to a Gamestop. The value of the stores and the managers that run these stores have seemingly only declined. It doesn't help that instead of seeing a crew when you walk in, you only see a manager but I understand that is because of covid. But this Gamestop is an exception.

As soon as I walked in I was greeted. Not the generic "I might get in trouble if I don't do this" greeting, but a genuine greeting. I was browsing while the assisyant manager was working but he and I quickly got to talking about recent games. He told me information about the Lynchburg Gamestop as well, and the conversation wasn't forced at all. There was no one in line so I would've stayed longer for some good conversation but I had to run. Before I left he printed me a receipt proving that I had an unclaimed strategy guide that my local Gamestop never gave me, from 2016. This pre-order I made was in 2016. Keep in mind he did this without me even asking.

Visiting the Wednesday after, I was looking for My-Hero (a very popular, and high-tier anime) items for my sister. Every Gamestop barely sells My-Hero gear, just hats and cheap socks at bare minimum. I notice that stores only advertise the male heros despite the fact that this show can be enjoyed by females just as much as males. The assistant manager from Tuesday walked in, and after greeting the customers he came to help. Even though I was willing to settle for almost anything My-Hero, I was looking for figurines. So he pulled up list after list of My-Hero figures. Again I noticed that the male heros get almost all the advertisement. I did see a sick Uraraka figurine that looked flawless, at least on-screen. Would've gladly paided full-price but its not releasing until June. Once he exhausted the pages of figures he did some thinking, and spoke to the acting manager on duty. She said that she knew of a My-Hero collector's edition that had its price knocked down a few times. After making a short phonecall she told me that she'd drive it here from her store (I forget what store she was from), though I hadn't asked her to do so.

Its too bad that this small store isn't larger inside, and out, its way too easy to miss between the stores next to it. If you're looking for a Gamestop that treats their customers like family, look for Brandon and Kaitlin at the...

I would have given this 0 stars but its not an option. Avoid this gamestop at all cost!! I will never purchase anything from here again. I purchased an xbox one call of duty bundle and it was faulty and they would not exchange it because I did not buy their extended warranty. I had this purchase for less than 10 days and I wanted to EXCHANGE it for a new one of the exact same thing not return for money back or for a different item. The gamestop on Wards road is a much better store they ended up working with me and exchanging it like I wanted. So if you want customer service don't go here go to the one...

Have been going to this Gamestop for a long time. Really friendly staff, and their store is always sorted really nice. Clearance section is very clearly marked, and the store is large enough that theres plenty of space to move. Much prefer this Gamestop versus the one on Wards Rd. Only rating 3 stars because they do tend to take a LONG time to move their Board Games to the clearance section and I had one really bad experience where one of the workers gave away my Aquaman statue that I was told would be held and put...