Lynchburg Computer Systems Inc — Local services in Lynchburg

I added an extra star to this review that would be a 1-star because at least the receptionist I spoke to was friendly. Long story short, be wary if you come here with your Apple products. My issue was specific and covered under a special Apple warranty program. Maybe this was a fluke incident, but I did not appreciate the attempt of LCS to have me pay for a different repair that was unnecessary and unrelated to the actual problem. It gave me the impression that they were trying to take advantage of me knowing that the closest official Apple store is in Richmond.

My Macbook Pro had an issue that was covered under an Apple extended warranty (13-inch MacBook Pro Display Backlight Service Program). I brought it to LCS because they are the closest Apple affiliate in our area, and it was my impression that it would be sent off directly to Apple once LCS determined that the laptop did indeed qualify under the warranty. After I dropped it off, this is where the problem started: I received first a phone call, and then an email detailing that yes, the laptop qualified for the free fix through Apple, but because there was a small dent in the lid, they would need to charge me total $600+ for a screen replacement, labor, and tax BEFORE they could send it to Apple. If you are familiar with Apple products, you know with that estimate I might as well buy a brand new laptop. I said absolutely not, picked up the Macbook, and proceeded to call Apple service directly. Apple then mailed me a box to ship my Macbook directly to them to be serviced. Apple fixed the backlight issue and the cosmetic dent (ALL FOR FREE under the backlight service program) in less than a week. From now on I will go to Apple directly for any repairs, and not go...

I needed my Mac air fixed, and I came in here May 2nd to get it repaired I let them know that I was heading out of town may 12th and they explained that it would be no problem getting it fixed in time. They called back a day later stating I would need a new logic board. A week later I called checking on my laptop where they prompted to tell me that they had received a bad part and were waiting on a new one. A few days later, now over a week since I first came in I called back and they told me that now I would need my whole battery replaced as well. The total cost would now be almost equivalent to the cost of a brand new Mac air. I was suppose to head out of town soon so I asked if it would be done and they said as long as the part came in. May 14th I called and told me they received the part and would have it done by the evening or early the following day. Now May 15th almost two weeks after I came in and 3 days after they assured me it would be done, I called asking about it and was told that the person who fixed it was “out of the office” and that they weren’t sure when he would be back. Then another person told me that the system was down. I was late for my trip out of town and it was already after 1pm the next day so I came in to wait for it, but they told me that the person had taken it to “run a test” and he wouldn’t be back from wherever he was with my laptop for at least another 30 minutes. They offered no accomidations and blamed everything that went wrong on the Apple company. I would highly suggest going to a better place around town for a...

I believe my computer's security was compromised while at LCS. I spilled coffee on my Macbook and dropped it off Monday morning. LCS said it needed a new screen and that would cost $600 + $90 labor. Expensive, but I know Mac stuff can be costly. I chose not to have the repair and picked it up Tuesday afternoon—so it was at the shop for about 28 or so hours total. At 7pm Tuesday evening, some hacker used my eBay/Paypal account to fraudulently purchase a $550 gun accessory on eBay, and attempted to make a $2300 purchase as well. A few minutes later my email started being utterly flooded with hundreds and hundreds of spam/phishing emails—that lasted hours. I have never had any security/hacking problems whatsoever until the one day I happen to leave my laptop at the shop. Is it possible this was just a coincidence? Yes, but that certainly does not seem very likely to me. Furthermore, it turns out that my laptop screen works perfectly fine and did not need a $690 repair job at all. Overall, I am incredibly dissatisfied with my experience and I cannot...