Nails Prestige — Local services in Lyndhurst

Part 2: Your responses are clearly shown in the screenshots, Yubelkys. Wishing you all the best.

Review – July 17, 2025

During my previous three visits to the salon, I always had a very pleasant experience. However, on this last occasion, I was treated in an extremely unpleasant way by the salon owner, Yubelky — a woman with very short, blonde-dyed hair.

It all began when I approached the counter to make my payment. I made a comment about my nails and how happy I was with the change I had made. She abruptly replied, “One moment.” Then she asked how I was going to pay, and I mentioned I had a gift card. She responded with attitude, “Yes, if it has money on it, but you’ll be charged a fee.” I explained that it had just been given to me.

When I tried to use the card, I realized it didn’t have a scan or tap code, so I asked if they had a machine to insert the card. She raised her voice and very rudely replied, “That’s the most modern machine we have — what is it that you want?” At that point, I decided to pay in cash to avoid any further discomfort.

I asked if she needed my phone number, and again, with a rude and arrogant tone, she said, “That gets asked at the end.” It was clear that everyone around noticed the way she was speaking to me. I was honestly stunned by her tone and expressions. I stood there, speechless for a moment, trying to stay calm and respond respectfully to avoid lowering myself to her level.

After handing her the cash, I asked if I needed to give her more, and she replied, “When you pay cash, the amount is different — there’s no tax.” I thanked her and left the place feeling stressed and humiliated.

Honestly, I don’t understand why I was treated with such aggression. I’ve been to the salon four times, always pay what’s owed, and I leave generous tips (never less than $20). It’s truly unfortunate that a business that depends on customers doesn’t prioritize respectful and professional service.

This kind of behavior creates a toxic environment. Owning a business also requires education and ethics. I don’t know what her academic background is, but it’s clear she lacks proper training in customer service. I chose not to respond to her in the same tone, because we are not the same. I don’t treat people based on how my day is going.

As a piece of advice, I suggest she seek better education in customer service and leadership. I truly hope the way she treated me is not how she treats her employees. It must be difficult to work for someone who’s kind one day and hostile the next for no reason.

Her attitude was rude and arrogant. She needs to learn how to handle herself with more respect and professionalism toward the people who keep her business running:...

First and last time coming here. First off my nail is totally crooked. Second, my son came in the salon as he was on a walk, all he did was touch the nail menu and the owner jumped up saying don’t touch that and basically ripped it out of his hand. Then he pointed at the cuticle remover and she said don’t touch. I did NOT appreciate the attitude or hostility as he wasn’t doing anything. Very unprofessional. Not to mention they charge for every piece of nail art which I’ve never experienced. Save yourself the trip and spend your money elsewhere.

In response to your reply, you are more than welcome to post the video as he was NOT throwing things and yes we did say to him be careful and no when he picked up the menu. You can also see on the video that he was coming up to me excited to see me so no he wasn’t “running around the salon.” If children aren’t allowed post a sign and no self respecting owner would reply like this. Again, very...

I recently visited Nails Prestige and had an amazing experience from start to finish! Katherine, the nail artist, is truly talented, she took the time to listen to exactly what I wanted and exceeded all my expectations with my nails. Her attention to detail is impeccable, and she has such a gentle, professional touch. The salon itself is clean, relaxing, and welcoming.

I also had the pleasure of meeting the owner, who is just as lovely as the rest of the team. She’s warm, friendly, and clearly cares about making sure every customer has a great experience. I will definitely be returning and highly recommend this place to anyone looking for top-notch service and...