Zero Gravity Pocket — Local services in Lyons Township

During our Sunday visit to this place with my wife and our middle school-aged child around 6 pm, we found it pleasantly uncrowded, with only one other group playing nearby. While our experience started off well, it took an unfortunate turn due to some issues with the music being played over the intercom.

When I approached the front desk about the inappropriate language in the music, I encountered some resistance initially. The young man at the desk seemed hesitant to accommodate my request, claiming he couldn't turn it off or change it. However, after some insistence, he eventually relented and allowed us to switch to instrumental music, for which we were grateful.

It was disappointing that there wasn't an immediate apology or acknowledgment of the inconvenience caused. However, we appreciated the eventual resolution and were able to continue enjoying our time there.

Later, when I observed the same employee stopping the music for a group prayer, it raised questions about why he had initially been untruthful about his ability to control the music. When I confronted him about this inconsistency upon leaving, he cited concerns about other customers, which didn't quite align with the situation as we were still present.

Overall, I believe this situation could have been handled more smoothly if there had been honesty and transparency from the start. I am giving one star for now. If the owner reads this and gives a positive response, I may consider the change. Let's see... They responded. The response completely misses the mark and even exacerbates the issue. It demonstrates a lack of understanding and a concerning acceptance of mishandling. A straightforward apology would be far more effective in addressing...

First of all as someone who personally knows the owners, they are some of the best people you would ever meet and are misunderstood by people who are giving out bad reviews. Second of all this place is just absolutely amazing for 8ball, snooker, PlayStation, ping pong, coffee, smoothies, and shakes! I just don’t get how some people are making multiple fake accounts some of them with the same name and giving bad reviews, some of these reviews are placed at times where this facility isn’t even open!😂 Haters like these have to really check their mental health and do something better with their time other than spend their time making multiple accounts with the same name to give out bad reviews. As for the Zerogravitypocket team keep doing what you’re doing!👍💯 (P.S) anybody who didn’t enjoy their time at this facility or had an issue with pricing or environment PLEASE talk to the front desk and they will 100 percent accommodate you and help you with all respect and make sure you have...

If you’re looking for a fantastic pool hall with a welcoming and friendly atmosphere, Zero Gravity is the place to be! From the moment you walk in, you’re greeted with great energy and a well-maintained space that’s perfect for both casual players and serious competitors.

The tables are in excellent condition, and there’s plenty of room to play without feeling crowded. The staff is incredibly friendly and always willing to help, whether you’re a seasoned player or just learning the game. The overall vibe is laid-back but lively, making it a great spot to hang out with friends, meet new people, or just enjoy a...