Bowl-A-Vard — Local services in Madison

A few of my coworkers and I decided to go bowling for a friends birthday and one of the workers there (wouldn't give me her name when asked for it, but she has brownish hair with on side of her head shaved). She was SUPER RUDE to everyone in my party. First off when we asked about getting a two hour game, she replied "no you can't get a two hour game" without telling us a reason. Second, one of us was going to bowl for a friend and this employee yelled from across a few lanes "no shoes no bowling" in a rude tone of voice, but we shrugged it off. The third incident is the last string and is the reason for this complaint. A friend was bowling and their second bowl came up, but as they were going to bowl, the game shut off because their time was up and LITERALLY AS SOON AS THE LANE WENT DARK, this rude a** employee yelled at them saying "If the lane turns dark, you're done bowling so stop!" and this made my whole group upset. This employee was incredibly rude and her attitude/the way she spoke was completely unprofessional. Employees are suppose to be nice, understanding, patient, and professional and had she have been, this complaint would not be happening, she could have handled the situations better with more respect and with better communication skills, yet she didn't. She could have easily have come to us and said "Sorry we can't do 2 hours this late, but we can start you off with one game", "Because you don't have bowling shoes on, I can't allow you to bowl, I'm sorry" and the last one, she totally jumped on my friend AS SOON as the lane went dark. She could have waited to see if they would stop after their turn and then said something. Honestly this whole experience(my first) was horrible because of this employee. Please do...

We've had probably 10 birthday parties during open bowling for my kids at BAV over the years. This year will be our last.

In every instance, we've given them our credit card, took out however many pairs of shoes we needed, threw as many games as we wanted, and then settled up when we wrapped up. This time around, everything had to be prepaid - lines and shoes. We had to estimate how many bowlers we were going to have and ended up coming in too high. Setting up all of the bowlers we originally estimated seemed to screw up everything. We had to skip bowlers that weren't actual people. The skipping caused more problems abruptly ending several games that needed fixing by the less-than-accomodating staff.

When I asked why we can't just open a tab, I was told that everything was now prepaid. When I asked when that changed, I was told at least two years ago. That's a line of bull because it wasn't that way when we were here last year. It's one of the reasons we came back this year. Between all of the prepay garbage and the games ending before completion, we're done. There are other houses in the area - one of them will get our $300+...

Just threw a holiday party for me and 90 of my coworkers here. Very pleasant experience from start to finish! Colleen and her team were attentive to our needs and even planned things I didn’t think of, like having the pre-booked band set up before guests showed up to the party. The dinner tables were all set up and ready to go before I got there- very helpful! We had the beef tenderloin and cod for our buffet dinner and it was delicious! Kudos to the chef and kitchen staff! They were very vigilant on keeping fresh food available and water pitchers filled. Nobody left hungry that’s for sure! I had requested 2 bartenders but only had one on staff. This was perfectly fine because as it turns out this one bartender was on point! None of my guests had to wait long (if at all) to be served. Ive heard a lot of very positive feedback from my coworkers about this year’s holiday party and many have requested we do this again next year. They all had a blast with the various options of activities to do like watching the band, dancing, bowling, playing pool, and throwing darts. Thank you...