Best Buy — Local services in Madison

Terrible experience! I had looked online for two days ,I found the three Smart TVs I want to buy, A 32 inch insignia 43 inch pioneer and a 50 inch pioneer. Two guys were working The door greeted me told me to go back to the TVs and that they will call Joe to help me. Walk the entire TVs For good 10 minutes ,( more like 15).Joe showed up, I told him the three TVs I found online. Joe never made conversation with me , he was not enthusiastic at all. I mean, this is a sure sale here. Not the most expensive TVs, but still three TVs bought and paid for …10 minutes of your time and I was done! It took longer for the Joe to get changed for my hundred dollar bills from the front desk then it took for him to sell me 3 tvs. Instead of volunteering to bring the TVs to my car I had to ask can you help me with these TVs to my car?. Once again, no conversation no customer service told me to go park beyond the exit sign up there and they’ll bring them out. Joe and another team member brought my 3 TVs out 23 ,43 ,and a 50 inch .I’ve had that size of my car before so I knew they fit. A Comment was made…I don’t know how we’re gonna get these in your car(Chevy impala)I said well I know they should go in there cause I’ve had 2 50 inch TVs in there before, plus multiple other items like dressers, coffee tables, lots of furniture. I said, however, you can get them i’m good with it. I had to help them and instruct them how to do it by rolling down the window, putting the seat up a little bit, but they never asked one question. OK I get the TVs home the 23 inch insignia took me an hour amount to my wall. I turn it on and it will not go past the second screen to link and pair with the remote. The two pioneers the 43 inch and the 50 inch hooked up fine, but will not hook to my hotspot to be able to use any of the apps(, I like Hulu )it won’t even let me put my password in and it’s telling me there’s an error one letter into my password. I talked to the geek squad for instructions for an hour and 10 minutes for the 23 inch insignia that won’t pair the remote to the TV ,after all that I was told that it’s probably my remote but could be the TV . yeah, no kidding. I figured it was either the remote or the TV two hours ago. I was told to bring it all in after it took me over an hour Mount the TV to the wall, which is easy for some folks ,but not for all , like me. For the The two New 43 inch and 50 inch pioneer TVs I just bought I was not able to bring up any apps with my hotspot. It basically would not even let me enter my password ,was telling me that it was the wrong password before I even got half my password typed in. Talk to the geek squad guy about this for about a half hour. I followed all his instructions. No resolution on that either was told to bring the TV back . after this, I asked for the manager because I wanted to make sure they knew I was bringing these TVs back and I would not be trying to pack these tvs backin the boxes they came in, which would be almost impossible to get these packed up right. Manager didn’t seem to care. He just said bring them back.once again no real pleasant customer service or caring attitude about the situation. My customer experience was very short, but not sweet!! So tomorrow I gotta fit three boxes and three TVs in my car to return. It’s not gonna happen so I gotta make two trips. 10 years ago I stopped shopping at Best Buy now I...

We went to this store to purchase an Oculus Quest 2 as a birthday present for my son. In the process of researching we found BestBuy was selling the device plus the case for $448.00 but it was cheaper at our local Costco at the price of 399.99 for the device plus a case (Package - Oculus - Quest 2 Advanced All-In-One Virtual Reality Headset - 256GB and Oculus Quest 2 Carrying Case for Lightweight, Portable Protection - VR - Gray). We decided to go to our local BestBuy and take advantage of the price match as we have always had good service there. Upon arrival we were browsing the Oculus quest 2 display and a sales person came up and in a non-enthusiastic tone said " Can I help you?" , I recognized the sales person as someone who I had delt with before and seemed to be a grumpy non-customer oriented person however, I knew the service from others was good if I needed help later. He proceeded to upsell us a more advanced strap for the head, which we agreed to purchase. Upon checking out with the same sales person, we asked them to price match the package price to the local Costco. Without even hesitating or looking at my phone which had the item at costco pulled up for proof, the sale person immediately stated " We do not price match Costco", this was news to me as I had previously had multiple items price matched to Costco at this specific best buy. In any case, I told the sales person that we were not interested in purchasing the item at BestBuy if that was the case. We walked out of the store empty handed, reread the Bestbuy website regarding price match which states " Immediately available at a qualifying online retailer, or a local competitor. We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com." and the FAQ states "Do you match the prices of a Warehouse club? Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match is only available in our store (not via phone or chat) and must be a live offer (not a screenshot)."

15 minutes later walked out of Coscto with the Oculus quest 2 with carrying case for 399.00 plus tax. I have purchased tens of thousands of dollars in items from Bestbuy in the past as I enjoy the personal interaction, even though at times they were not the lowest price. I will never from this moment forward consider the customer service at Bestbuy as an advantage when...

BEWARE OF DECEPTIVE ONLINE PRACTICES!!! I did not have a problem with this store, however, since Best Buy has no way for me to write a review on their site, I'm writing my complaint here. I recently purchased a refrigerator for my son's condo. There was no way to choose "left door swing" or add that as an option. When the local Madison delivery crew showed up, they refused to do it. They said it would cose $69 and we'd have to call customer service for them to come back. Well, I called and they said they'd do it for no charge, but I needed to call back because the delivery wasn't yet completed in the system. I called back a couple of days later, and was told it would be a $69 charge. I asked to speak to a supervisor, as there was no mention of this extra charge when I ordered online, nor an option to choose it, and I'd been told this would be no charge. The rep connected me to the supervisor who told me not only would they be charging me the $69 for the door swing reversal, but also another $24 for an installation charge. But, I'd already paid to have it installed. He said, sorry, it's an add-on, and that's the only way to do it. So not only did I have to pay $100 more than expected for this appliance, my son had to take another day off of work because of the 7a-7p delivery window. I couldn't believe how little they cared about taking responsibility for what they admitted was their error, for not including this information on the website. I've spent thousands of dollars at best buy over the years, and this is my last purchase. Terrible experience, go somewhere where they...