Ciao Bella Moda International — Local services in Madison

RUDE!!!!!! I live in Madison and have been shopping in town for years and never had an issue until I made the mistake of going into Ciao Bella. I needed jewelry for my brother’s wedding. I purchased a bracelet, ring and earrings costing me around $100. The earrings were put in a box and left there until the wedding day. I opened the box and the earrings had broken. I took the earrings back to the store and explained very calmly that the earrings broke before I even got to wear them; I only asked if they could fix them. The cashier said it should be an easy thing to fix, but she had to talk to her manager-who was standing right next to her. Right in front of me in hearing distance the manager said what does she want me to do about it, its costume jewelry, it breaks! I was shocked and appalled. I didn t ask for a refund, or a replacement, just a little respect and maybe a sorry, instead I was treated like an idiot. They are rude, classless, and completely overpriced. I suggest Jolie Boutique right down the road or Asiyes...

Love the clothes but was very disappointed with employees when I asked a question about a sale item I was answered with a rude comment about how I mixed up the rack even though that was not the case. For how high they’re prices are I expected at least friendly staff working the sale space but instead there were two employees there to gang up on customers. As a regular shopper there I can say I will not be going back and wish I had never given...

WAY overpriced and the people are rude. I don't recommend this store at all. I've lived in Madison for 20 years now and every single time I'm in Ciao Bella I find the people who work here so rude and unpleasant. I also find it incredibly overpriced. I came in today (December 2024) and a tank top costs $45 and a denim skirt $65. I want to shop local but this feels...