DICK'S Sporting Goods — Local services in Madison

Cashier named Jerome had a very bad attitude when I came in on Saturday to buy 2 items. One needed to be unlocked by the mall entrance, so I grabbed the other item and went to the cashier to get him to either call someone to unlock it or unlock it himself since he was only maybe 10 feet away from it. So when I go up and say I got this and I just needed that item unlocked and he acknowledges that I’m gonna need an item unlocked(I even pointed at the item and he nodded his head and said yes) he scans my item and is fumbling for the keys and than goes are you gonna pay for that and I respond I need the other item and he turns the other way and says “You should have asked first” in a snotty attitude. Then he gets his keys and fumbles trying to unlock my item and than can’t unlock it so he walks back to the cash register and just tells me that I’m gonna have to wait because he “has to worry about this” even though there was maybe three people in line and we had already been waiting. I never once had an attitude or issue waiting for someone to unlock it and would have been fine waiting if he didn’t want the line to get long, but he gave me attitude and pretended it was my fault instead of just calling for back up/help in the first place and politely telling me to wait, which again I was expecting and would have had...

TLDR: Go here to find your fit (brand, size, etc), shop online.

Went for mens soccer boots. Areas aren't clearly marked. We were looking at the other side shoe wall and I remembered that online there was a bigger selection, finally found the soccer area that had cleats. Racks were dusty, but someone was cleaning them. We asked that person for a certain brand and they requested assistance through their communication device. Someone came by and was helpful, suggesting we could order online for store pickup. Others came by and offered help as well. Finally, we found one we liked for an okay price but didn't like the color. This was around noon.

At 2 something, after going to Stefan's on Odana and a secondhand store, we went back because that 9.5 fit ended up being the best. Maybe if there were in-store promos only, it'd be worth it buying there. But if we weren't looking to purchase today, we would've ordered online. Cashier seemed tired. Maybe they should've gone on a break instead of not talking clearly, and then when asked to repeat what they said, they did so in an...

Never shopping here again. Came in to buy so ammo, went to checkout and waited 15 mins behind a lady and her two sons while the guy at the checkout tried to figure out how to work the register. Not a problem, I can be patient. After finally getting the lady checked out he says "you can check out at the other register" points to the other cashier who has a line of 6 people and walks away. He leaves myself and another customer standing there in disbelief. I go to the other end of the store to check out at the other registers only to find 3 young employees all screwing around and not doing anything. I walk up and they straight up ignore myself and the other customers. Finally the girl comes to check me out and can't figure out how to void a transaction that wasn't finished in one of the other registers, another 15 mins. Then she can't work the register or enter in age verification to buy the ammo. 45 mins to check out with plenty of employees who obviously aren't doing their job. I think you need an adult on...