Von Maur — Local services in Madison

If I could grant more stars ⭐️ I would!!!!!!! Absolutely red carpet customer service. Everyone was so welcoming and kind. So willing to help and make my shopping experience pleasurable, and fun!!!! Betty helped me in intimates. I was so overwhelmed and anxious before I came in about a large event coming up, she took time to warmly welcome me, make me feel comfortable and understand my needs. Everyone in the store was dressed to the 9’s and friendly. I felt like a queen. Thank you to Betty and the leadership of Von Maur. She even offered to carry items back to the counter for me to have easier hands free shopping and complimentary wrapped a wedding gift I purchased, beautifully. This was my first visit of many more to come....

I wanted to see the Madison store and compare it to the St Charles store in Illinois. This store was very organized but unlike the St Charles store, customer service on the floor was very very unfriendly. The girl in handbags only said "hi" and didn't ask if she can help me. I had every intention to buy a handbag today but I didn't want to give her commission if I were to check out with her. I TOLD MY HUSBAND I'LL BUY IT FROM THE ST CHARLES STORE BACK HOME.

Secondly, I made way to mens department with my husband. The tall man with glasses in that department looked at me and I looked back at him; he didn't say Anything at all to my husband and I. THIS STORE'S DOWNFALL HAS TO BE THEIR LACK IN CUSTOMER SERVICE AND BASIC VON...

It was a pretty good experience inside the store. Opening day kids activities are good. My kid initially got balloons from the balloon guy who was making them inside the store. Generally kids think that they can get one more so my kid was insisting that I go and get so stood in the line within 5 mins the balloon guy asked us to go out of the line as it is the second time in the line. Here the confusion is the balloon guy is the organizer or Store :)

Other than the above incident everything was...