Sarku Japan — Restaurant in Madison

Took my daughter for a quick lunch. We shared a meal.. Asked for extra chicken.. Got shrimp. Not what i asked for!

Everybody loves this place,food is consistent. Staff isn't great because they don't have to be! Literally fought with me about what i ordered when i corrected the order i was told i ordered something else. Then wasn't given the spring rolls when back to get them and was given one and then fought about what was on the receipt. I open business and would never fight with a patron about what they want and paid for! I correct it and give the customer what they are looking for from my business! Put a horrible taste in my mouth about ever returning. Communication is everything. But when you don't care because your business is self sufficient you forget about human to human connections and the bad rep it creates!...

We, my husband and I, love this place. I would not usually go for a food court place, even when shopping except for maybe Auntie Anne’s pretzels- I mean come on it’s a mall tradition. But we have grown to love Sarku Japan, especially when we are craving some Chicken Teriyaki- which is actually hard to find, a straight forward teriyaki. The chicken and veggies are cooked to order, the sauce is so yummy.

We can usually always share one meal and even leave with some leftovers, if we are not feeling super hungry. We use our punchcard as well, so once we have purchased 6 chicken teriyaki entree s, we get one free! We actually just used up one of them !

Definitely somewhere to try if you are looking for a quick, inexpensive meal with or without...

Sign on the counter says 7oz of chicken come in a standard meal. I ordered 4 meals with double meat and couldn’t have gotten more than 4oz per meal. Additionally, the workers made a mistake and made 2 of my meals with rice instead of noodles like I requested, so they split one portion of noodles between 2 meals. I found this extremely rude especially because another woman in line got double meat while they were remaking my other 2 orders and her meal was spilling over with meat, easily 2-3x the meat on my “double meat” meals. Portion sizes should not be listed if they are not going to be adhered to. The man with the arm tattoos who scoops the meat consistently shorts the portions and has driven my business elsewhere many times due...