First Choice Dental- Madison Downtown — Local services in Madison

My experience with First Choice Dental has been a mixed bag. I first came to them in October of 2022 with wisdom tooth pain. They were able to squeeze me in at the Waunakee office and the oral surgeon who removed my tooth was amazing.

My second experience with First Choice Dental was at the Park St location with Dr. Fick. To start off, I want to say the assistants have always been amazing. Thank you Amber for making me feel comfortable and kind. I came in mid-September for my first cleaning. The assistant was thorough with my cleaning. Then, Dr. Fick came in and immediately, without getting to know me or my situation, began a laundry list of issues that needed to be fixed. Initially, he told me I needed one root canal, three crowns, and a wisdom tooth removed. Wow, great. That’s a lot. I had very limited access to dental care when I was younger, but I always brushed every night in addition to flossing (intermittently, my bad) and used mouthwash. So, as you may imagine, I was caught offguard. I started to ask questions, but I felt that each question was dismissed and I was given a non-answer. Before I knew it, I was being ushered out to the front desk where the front desk lady scared me into telling me I needed supplemental dental insurance? Surprise—I did not need supplemental dental insurance. A root canal was scheduled for me immediately and I sat in my car thinking to myself, “What just happened?” So much for making sure your patient understands and is comfortable with the plan. I was in zero pain, so hearing all of this was shocking.

A few days later, I went to the Waunakee location to get the root canal with Dr. Lee. Dr. Lee is skilled at what he does. The root canal was painless. The worst part was the anesthesia that made my cheek puff up. Dr. Lee answered my questions and talked me through each step, which I appreciated. His assistant was kind. My only qualm was the lack of post-op care instructions. I had to call them myself after my root canal to find out what I could and could not do. Additionally, no one told me that I had super strong anesthesia that would leave me numb for 9 hours or make me extremely tired (I drove home alone, nearly dozing off several times). I was puffy for about 3 days and a bruise stuck around for approximately 2 weeks. The area where the injection was injected was painful for about 1 month after.

I went in again to get the build-up and temporary crown. When I went in, Dr. Fick said to me, “You actually need a second root canal.” That didn’t sit right with me. If I needed the second one, why was it not mentioned until now? I feel like they didn’t put the time and effort into reviewing my chart and images. When I went in to get the permanent crown in, Amber was just a pleasure and joy to work with. The day I went in, their system was down so they had no access to anything. I believe Dr. Fick maybe said two sentences to me in that visit, which I wish he had talked to me more about what to expect. My permanent crown was pressure sensitive for about 1 month after. It has just started to get better and no one told me what to expect. I just went to No Fear Dentistry in Madison and talked to a dentist who told me it was normal. But all that worrying could have been avoided if someone had told me.

I went to get a second opinion and apparently, I had two cavities that the team at First Choice that I was not made aware of? That was frustrating, because why didn't they tell me? I feel that the lack of individuality, care, and attention to detail were missing in my experience. However, I try to look at things holistically. Pros were the dental assistants (Amber) and Cassy at the desk who would answer my endless insurance questions. Cons were the lack of detail to my care and lack of post-op info. They will get the job done, but beware the lack of attention to your personal care at this branch. I want to reiterate that my experience is with the Park St location and other...

I had a really great experience with this office! I hadn’t been to a dentist in a few years, and I was nervous about being judged for that, but everyone was really kind and focused on my health moving forward, I never felt any judgement. Alexis was my hygenist, and she was awesome! She was really kind, and took time to explain everything to me which I really appreciated. Dr. Geetha was patient and knowledgeable, she listened to my concerns and helped me figure out the best course of treatment for my situation. I felt listened to, and she explained everything very thoroughly, which has not always been my experience with dentists. At the end, I met with a treatment advisor and she gave me a detailed breakdown of how much the treatments I had discussed with Dr. Geetha would cost, and showed me how much my insurance would cover and how much I would pay out of pocket. That’s not something I’ve ever had at a dentist appointment before and it was amazing. It made a huge difference to me that they were so upfront about prices, I felt empowered to plan my care around my financial situation, and it eased so much of my anxiety to know I wouldn’t be going into an expensive treatment blind to the cost. This was by far the best dental care experience I have ever had, and I’m really grateful to everyone who worked with...

I have had the best experiences with this clinic! All of my procedures were great! Dr. Robert Baima did a wonderful job with my oral surgery! It was quick, professional and painless. I actually had to call him on a Saturday because I was concerned with my progress. He happy called me back on his day off to make sure everything was going according to normal healing. He then proceeded to call in a prescription to help me further with my concerns. By far this is the most impressed I've ever been with any dentist procedure and aftercare!

Prior to that dental experience I've had several procedures done with Dr. Herdert Jun At the same clinic. And, again, every time I have had something done with my teeth he has been extremely proficient, professional and thorough. After my dental visits he even called me to make sure that I was doing well and everything was going good with the work that he did. I found that to be a truly heartwarming experience!

As a matter of facked, All the dental staff there are as equally friendly and professional!

In short, this type of patient care is something to be ABSOLUTELY proud of and is completely reassuring for their clients! As strange as this may sound, I look forward to having more of my dental care done with these...