Free People — Local services in Madison

Like the previous message said, all the customer service workers seem to discriminate against minorities. I just moved here from California and would often visits multiple free people stores and I've never had the sales team have such poor attitudes. It's as if they not only dread being there but now that brown person has entered, it's the biggest inconvenience to their day. I see them indiscriminately help white people all the time however I've been there over 10 times and I've never been asked if I needed a room started or help.

I've spend thousands of dollars at free people however I dread going to the store. The ambience and culture the customer service team has created makes this one of the worst free people stores I've been to.

To make matters worse, I went to Anthropologie and their sales team recommended I go to free people to find the look I was going for since I couldn't find it at their store. I told them "no, I'd rather not. The sales girls there are really not nice." The Anthropologie sales person smirked and said "yeah we hear...

The customer service in the store is despicable! The so called manager Taylor and the associate Ro were so rude, disrespectful, discourteous and very unhelpful! I tried to do a return with my original receipt within the 30 days and they put up a fuss. They had four people working on it and I still don’t know if I got my return. They are the hardest people to work with. I’ve had problems here before, but this time it was over an hour. I spent there with my receipt with the sweaters unworn with tags on, there was no reason why they couldn’t return it they just made it extremely difficult! I will never shop there again!! If I could rate a zero, I would rate a zero but I have to rate one star which is undeserving!! I shop at the Milwaukee, free people and they are amazing kind friendly smiling happy to help you...

I encountered friendly staff today when I came in to return something I bought online. A few months ago I was there for the same thing-different staff, MUCH different experience (last time the woman who helped was not friendly in the least). But then later this evening I got a call from the woman who helped me saying she had made a mistake on my return and the store actually owed me money. I probably wouldn’t even have noticed! Thank you for your honesty and professionalism. Much appreciated in these...