FreshFin | Madison Hilldale — Restaurant in Madison

Can we rate this a zero?

I've worked at Hilldale and l ate here alot and LOVED it. A year later? What happened?

The restaurant tables were ALL dirty with sauce crumbs and food including CHAIRS!

Food let's talk about how it was prepared and served.

We were served in plastic bowls that were COATED in what the staff member called sauce after washes. That is a hygiene issue and disgusting how you looked at all the bowls to say they all look like this. And I wiped the bowl to show her it was coming off. It wasn't wet sauce. Its CAKED.

THAT this employeee was confused why it matters that the bowl was dirty. Only offering to TRANSFER THE FOOD TO ANOTHER BOWL. THE FOOD IS CONTAMINATED!

The other employee with a bonnet on was annoyed as I hear her mumbling to either take the food OR LEAVE IT.

And a third who looked at the bowl and offered to remake it FOR ANOTHER but by employee 2 with the bonnet who wants to serve us a bowl full of bacteria.

So I sit up front to lowkey keep an eye out because it seemed that employee 2 might be a dirty person. Turns out it's TRUE.

The entire time she's making the food she's giving DIRTY looks. mumbling to herself about it. And the good comes out twice as fast as it first did. Now im confused. Did you remake the food? Probably not. If you did, you skipped out on COOKING ANYTHING. The rice, veggies, carrots, chicken and tofu were ICE COLD. There were OTHER INGREDIENTS in our bowl too. And in one spoonful it tasted like it was tasted in sauce after defrosting and god knows what use nasty employee 2 with the pink bonnet may have done.

We tossed it. I've worked at Hillsdale in the past. I've eaten here in the past. And I LOVED IT. So why did these nasty employees find it acceptable to be serving undercooked food in BACTERIA...

Food is a little bit pricy but tastes fine. But twice in a row I am not getting my orders on time. First time I ordered a pick up on my phone and it shows 15 mins. It takes about 15 minutes to drive from my place to there so yeah I thought it would be nice to place the order before I leave and I can get it right away once I arrive. But I got there and they said my order is not ready. So I waited for another 10 minutes or so and finally got my order. This is fine I understand (even though it was 7pm ish and not people are there) sometimes it takes longer. But today I placed my order at 5:20pm ish. I got there almost 5:40 and they said they are waiting for a sauce and it takes about 10 minutes. So I decided to grab a drink next door and waited until 5:50 pm to get back but I am still not getting my order. I kept on waiting and waiting and finally got my order at 6:20 pm, waited for an hour after placing the order. Sure, I understand things happen, but waiting that long for a bowl is just not worth it. For reference the wait time at another FreshFin is about 10 minutes, sweetgreen for about 15 minutes (mobile order), and poke it up/poke plus are almost instant. I don't remember when it is the last time I have to wait this long. Maybe you should get the sauce ready or at least let me know about that I need to wait this long so I don't have to sit there and watch so many people getting food before me. Part of the reason I ordered this because in your app it says the wait time is 15 minutes. I hope we don't have to wait this long to get our...

This is probably the best poke in Madison. The food is delicious. The interior buildout is top-notch with excellent interior decor. The staff is friendly and food comes out quickly. However, a large bowl and drink is over $20 and worth it but they just have cheap, plastic, flimsy forks and spoons. This is a QSR restaurant that is on the higher end. When you get greens for your base there are large leaves and they don’t even have plastic knives to cut them. First of all, if you dine in at a place like this you need to have metal forks, spoons and knives. It if ownership/management wants to be cheapskates and contribute to more waste in our landfills then at least get some plastic knives. I hope that management and ownership reads this. They also have disposable plastic cups for drinks and sauces on the side. They have a sign up that they are committed to their carbon footprint…baloney! They are reducing Labor costs by creating more waste and carbon with all the plastic throw-away...