lululemon — Local services in Madison

Lululemon is a store that at first glance appears to only fill a very small and specific niche but needs to get more credit for branching out into athletic wear in general. Yoga chic is quickly becoming "travel clothing" in general - clothing that does everything. The gear they offer is top tier and pricey but lasts when you care for it (which... if you can't read labels; wash on cold gentle, line/hang dry). I buy a pair of whatever a month, and it has slowly filled my closet to replace a large majority of my workout gear, casual everyday, and dress casual, and most of it has come from this store. Dress pants that seem to go with everything, lightweight jogging pants that breathe extremely well (I'm really warm in -30 degree weather), t-shirts that don't dissolve after being washed four to five times a week.

The staff at this particular store is extremely friendly, helpful, and even managed to magic up "the sweatpants" that I've been looking for for ages - baggy enough to last through my poor attempt at the splits, cool enough to survive hot yoga, and able to be hiked up above the knees and actually stay there without falling down. Thanks, guys! Last pair in the Western Hemisphere, and they found them.

I recommend stopping in and at least saying hi and seeing what's on the shelves, I usually find one or two things on deep discount worth grabbing every now and then. The staff also usually has good personal picks from their own practices as teachers,...

This has been one of the most disappointing customer experiences I’ve ever had. I received a pair of leggings as a Christmas gift, and after just 1 year and 2 months of use, there is already a hole in them. For leggings priced at $100+, I expected far better durability, especially given their emphasis on quality assurance.

While they did NOT offer to exchange them, their website states that the decision is at their discretion. The sales associate laughed in our faces and told us the manager didn’t want to speak with us. Instead, they offered me a measly $10 to trade them in.

When the manager, Celia, finally agreed to speak with us, her attitude was incredibly rude and unprofessional. She stated that their store does not use their discretion and that my damaged leggings were virtually worth nothing now, and not even wearable.

I will not be shopping here again, and I’m seriously reconsidering my loyalty to Lululemon if they don't stand behind the quality of their products.

Huge waste of money, and I’d recommend everyone choose a...

I had a number of commission pants hemmed by LuLu that did not turn out well, they were far too short. I called the store to see what could be done, and since LuLu cannot un-hem anything, they offered to replace each pair of pants. I came into the store today and the entire staff was excellent. From the attendant who helped me in the fitting area, to the floor staff in locating the proper pants to try on, as well as the member who completed the return and re-order, Merritt, everyone was exceptional. They were friendly, communicated well, organized, and very detailed when completing the return/re-order. Some of the pant colors were not available anymore, so Merritt walked me through all available options to ensure we replaced everything as best we could. Overall, it was a truly great customer...