Good Style Shop — Local services in Madison

I highly advise going in and talking with each one of the seven different owners. I was very discouraged when I first went and brought in two totes of my best stuff as I also do vintage antiques clothing and automotive related items and trinkets, only one thing was bought and I felt like I must be totally out of touch with what's in demand style wise for vintage clothing.

By chance I was next door at the Robin room having a great cocktail, the Hemingway, and I decided to stop in the store because I buy things from there as well for my own wardrobe. When I noticed it was a different person at the counter I asked about the person that did not want my items. She told me that if I were to go get the items and bring them back that she would diligently look at them and decide as I showed her a picture of two of the vintage dresses and jackets that went together for ladies '80s clothing she looked excited.

And as I came to be surprised but also kind of in question as she ended up buying almost a full tote of my items at a very decent price. I came out on top and I know she loved several of the pieces so much I think she said she was going to keep one for herself.

Regardless the point of the story is you might want to go down there with pictures of your stuff and get all seven of the owners emails and email pictures because if you carry and haul all your stuff down there and it just so happens one of the people working that day are not into what you have it is very very possible that the other six owners would most likely be interested in some if not all of your vintage items if you know vintage clothing basics and Madison demand.

Just...

My sister and I had a terrible experience visiting the shop today.

We were going to return a few pieces she had bought me as a birthday present that unfortunately didn't work out. My sister asked the sales person how to go about a return/exchange, and was told very rudely that unless the clothes were purchased within the last 7 days, they cannot be returned, no exceptions.

My sister expressly asked back in July when she bought the clothes if they were returnable and was told yes, as long as she had the receipt. There is no way we would have known about the return policy, since it was not made clear at the time of purchase and is not even included on the receipt. Instead of an apology, we were told that we should have checked the website (where I can't even find the store's contact information, much less a return policy). Had we known about the return policy, we would have made it a priority to return within the week, but this was never made clear.

When we asked whether we could sell the pieces back to the shop, we were told that they were out of season and that we would have to wait until spring to even try.

As a first-time customer, I am deeply upset by the treatment we received from Good Style Shop. I understand the need for store policy, but sometimes prioritizing the customer relationship and making things right are more important than sticking to policy. Based on my experience, I will never support this store. All it takes is one bad experience to lose a...

Awful experience: I have one owner vintage 50's, 60's, 70's Pendleton, Woolrich, and some late 80's -early 90's Canvasbacks jackets and other lovely items that I really didn't want to drop off at Goodwill. I made at least 5 call/messages in the spring with no call back. The one time someone answered the phone he said owner would be in Fri. PM so I drove 45 min. to Madison. The buyer was not there, took the afternoon off. Drove them home, thought I would try again in the fall. Called last week, left message; again no bother to call back. Fortunately the owner of Stillgoods is interested and I will be taking them to her tomorrow. It wasn't even a 24 hour turn around. Good Style is not getting my business....or my recommendation. Go to Stillgoods...