Kendra Scott — Local services in Madison

Really disappointing time at this location today, despite previous good shopping experiences. I won a Color Bar Party (through a raffle) and it was not at all what I was informed of originally. My guests and I arrived a little late due to traffic (we came all the way from Chicago) and the events manager sent me a rude-toned email asking if we were even showing up (despite the fact that I called to let them know we were running late). I also did not get my free Color Bar item, which was mentioned in the initial email. Though we were given drinks, there were no snacks provided and it basically felt like a regular shopping experience. I've bought a few pieces from this location before, but think I will skip it in the future for a location closer to me with better customer service and a nicer events manager. The one good thing about this location is that the other employees are nice, especially the lady who was working the cash register today (I believe her...

Outstanding commitment to customer service! I thought I had purchased my daughter an authentic Kendra Scott necklace online for her birthday. Several months later it became poorly tarnished, so we took it to the Hilldale store to see if there was a warranty on it. Kelly, the store manager, told me I had mistakenly purchased a knock and it was not an authentic product. To our amazement, she gifted my daughter a brand new, authentic necklace in exchange for my poor purchasing choice for absolutely no charge! I have never received such service, especially since they certainly had no obligation to do so. So grateful this kind of service still exists. Thank you, thank you, Kelly! My daughter loves her new set and our next purchase will definitely be in-store and with you!...

I wanted to get my bridesmaids a beautiful earring/necklace set that I'd seen online for a good price, but wanted to see it in person first, so I stopped into the Hilldale store. While they didn't have the set ready to go, Kelly and Kaylee were so helpful! They found the right number of individual necklaces and earrings in the back, made up gift sets for me, and packaged them up in gift boxes! They gave me the awesome price I'd seen online and also gave me an extra necklace as a gift for me! So sweet of them to be so helpful. Wedding planning is stressful so it was so nice to have a great experience here, and I think my bridesmaids are going to love the...