Malco Grandview Cinema & IMAX — Local services in Madison

I would five this place 5 stars but one whtie female employee ruined it as soon as we got to the counter. I visted 5/31 @4pm. The lady said, what can I do for you? I said 1 for mission impossible and turned to my kid (adult) to confirm what we already discussed. She and I would watch Sinners. The woman immediately goes crazy. Well I'm gonna need to see ID. My daughter, with a shaky hand, shows her ID because the lady made her nervous. Lady says ok and now I need his ID. I said well he doesn't have an ID yet. He's a teenager. She said well he cannot watch the movie unless you go with him. We traveled 2 hrs to visit this place btw so I wanted to leave right away, but I didn't want to disappoint my kids so I looked to my son and he said. Well I can watch sinners. I looked at the lady. She said he cannot watch without an ID. She was so dismissive and rude with her delivery. At this point I'm getting upset, but preparing to just watch Mission impossible with him because that's what he wants to see on imax and we've all already seen Sinners. But one last time I attempt to understand why she's not allowing it. I say why can't he watch Mission Impossible? It's PG-13? She then softens all the way up and says oh I'm sorry ma'am. I thought you said he was watching sinners. I never said that. I said one for Mission Impossible and two for Sinners never making the distinction of which two and she didn't ask. I said no, but you could have asked for clarification instead of arguing with me. She went on to try to say I told her he was watching sinners, but she said it so quickly and with obvious embarrassment that I ignored it as she asked if we would be paying separately. I said no I'm paying for all of it. Which was equally weird. It was very demeaning and very cold and dismissive. My family and I didn't feel welcomed, but since we traveled so far we didn't allow her to completely ruin our experience. The remainder of the staff were simply amazing and the theater was very nice and clean. I saw the negative reviews before going, but i wonder if it's just that one employee who needs to learn customer service. I spent over $100 dollars there an honestly if I were closer to home I would have taken my money...

I have lived in the area for most of my life. I was here when this place first opened up and quickly became a frequent visitor, probably on a weekly basis or so on average. It's sad to see whats become of a place that used to be one of the "go-to" spots in town.

Clearly, this place was hit hard when during the pandemic and never really got back on their feet. Sure, the staff is all nice enough, but the place is gross, the food is way overpriced for what you get, and the facilities are falling apart.

Recently came again with my wife on a whim after getting dinner nearby. We were happy to overlook the expensive tickets prices and food costs as it was expected, but still.. WOW.

Wife went to the bathroom while I was getting refreshments. When she got back she noted how dirty everything was, most of the toilet seats had damage or wear on them in various ways, the water pressure was off when she was washing her hands, saw a roach as well (always a great sign).

Fast forward to us getting to the theatre where just down the row from where we planned to sit was a chair covered in a black plastic trash bag with an "out of order" sign on it. Both of us kinda made a face about how gross that seemed as we walked by and tried to laugh it off and sit down.

Once we got comfortable, we realized that the reason for the trash bag, was the ACTIVE leak coming from the ceiling where clearly the pipes were dripping through down onto the seats below. Super distracting hearing a water drop fall down and hit the plastic every 4-5 seconds.

While looking for the source of the leak above us, we also noted a few ceiling tiles were missing and some looked warped or damaged. Unsure if this is from a recent storm or what the initial cause is. But the feeling from our end was just that this was all a bit disgusting.

It's crazy to pay the premiums for all the items along the way and then feel like you're sitting in filth. This place used to be a great place to enjoy with friends/family on the weekend. It's truly a bummer to see what it's become. We...

I can't compare this theater to the nicer ones in the bigger cities or they'd get a 2 star. Since I'm comparing it to Tinseltown and UA park place, they're pretty okay.

I come here for their matinee. I get a large popcorn and drink everytime, their large combo is about $4 pricier than the other theaters concession stands. Their slurpees are like 16oz cups! Definitely not enough for me. Popcorn is a hit or miss, sometimes too salty and sometimes not salted enough. It looks like they pre-pop their popcorn because I always see them refilling the popcorn bin with giant bags of already popped popcorn.

Theaters clean, but the walls are a tad thin. When I'm watching a movie and there's an action movie in the room next to us, I can pretty much hear everything. Women's restrooms are always half flushed. Arcade is almost non-existent.

Don't go opening night for any movies, there's a ton of douchey kids that likes to talk during the movie, make stupid comments and exaggerate their screams because they think it's funny. Sometimes they'll have security that comes in to check, but it doesn't help when you're watching a movie and the security guard doesn't turn off their damn walkie talkie and it keeps going off!

Large parking lot, easy to find parking and is in a safe area. Would be nice if employees didn't show with their facial expression how much they hate their jobs! Overall I usually come here when I go...