Men's Wearhouse — Local services in Madison

The entire experience was awful. From sizing to pickup - it was frustrating. When we first went to get sized - the store was terribly understaffed and literally left us in the middle of helping us out. We wrote our name on the checkin sheet and were skipped over, then an employee helped us finally but left and spent 30 minutes with someone else before we left and came back at a different time. Then during pickup. The email notification system was not working so I called MW to ask when suits would be in. The employee was beyond rude telling me "We are too busy to answer this type of question." Well youre email notification isn't working so how are we supposed to know!!! I called another location and they gave me the answer within 4 minutes. When I picked up my suit, the pants were short and baggy, the white shirt was baggy and the button was broken. The manager told me "Well does the button still work?" Yes but it's broken in half and I look like a swiss guard with how baggy it is. What's an employee's response? "That's how rentals are supposed to fit!" They told that to my wedding party at other locations as well when the arms were stretched out, pants were baggy or short or vests were way too small. It was obvious that MW trains their employees to respond with "That's how rentals are" when nothing fits right. Customers understand being short staffed but there's no reason not communicate well or leave in the middle of helping customers.

The employees are rude, inconsiderate and MW only cares about profits. I will...

We needed to rent tuxes for Prom Court. It was a disorganized mess from the start. The person answering the phone to make the appointment was somewhat rude. When we arrived (even though we had an appointment), we were greeted with "Well, this is going to take awhile." We were never shown fabric swatches to pick out tie and vest colors (just a poster) until AFTER everything had been added into the system. At that point, another salesman came over and finally showed us the actual swatches. When we asked about pick up during the week of Prom, the gentelman said that they guaranteed the tuxes in by Thursday, but said they typically come in early in the week. (Trying to plan tux pick up around 3 baseball games that week was a little tough.) We were supposed to get a text when the tuxes arrived (some did, some did not. I actually finally got the text that it was in AFTER my son had already picked it up). One of the tuxes was still not in on Friday (the day before Prom). He ended up waiting at the store late in the afternoon for the truck to arrive and his pants and jacket did not fit. The sales guy told him the jacket was fine and it was "supposed to fit that way" but it was clearly too small. He had to go back the day of Prom to pick up different pants. It was all very disorganized and when we would call to inquire, we were often placed on hold for a very long time. Apparently, like many other places now days, customer service is a thing...

I went in, and it was a little busy. So I understand having to wait a bit for service. What frustrated me was that none of the staff wanted to help even when they did come by me. I had already bought the pants and shoes and i felt like I was being treated as if they had already gotten their commission.

I took my pants to get tapered there because after I bought them they just didn't feel right. The guy helping me get them tapered was great. Took really good care of us. However, when I came to pick them up they had over pressed the crease in the pants to the point where it looked like the fold had melted together. It was quite obvious when I walked around. The older gentleman (unfortunately, I don't remember his name), tried to find out what happened. He told me that she over pressed it and that he didn't have a seamstress there that could help but that if I brought them in Monday he could maybe fix it. The wedding was Sunday though (I wasnt coming last minute on purpose. The MW I bought them at in Chicago had taken over a month to hem them. Then when I got them back they looked like flares so I needed them tapered.)

It was just annoying to me that he didn't offer to refund, or do anything else to help. I don't know hot describe it other than that he just didn't care. Im not frustrated at the mistake, they happen. I'm frustrated that no one cared enough to want to try and fix it or...