Morgan's Running — Local services in Madison

This is sort of a frustrating store to go to. It's not very big, so they keep everything in the back, and since you need someone to get it from the back, nobody mans the register. The result is even if you know exactly what number and size you want to get, you have to wait 30 minutes+ for another customer to try on 20 different shoes, because all the sizes are in the back and they constantly have to run around getting stock for customers.

What's a little insulting is while you're waiting you have time to look up the prices on the New Balance website just to learn that they're upcharging you to buy in person. And it's not like NB's are cheap shoes to begin with. A 990 costs $185 online; so now you end up standing there for 30+ minutes to pay $5 extra dollars to get the shoe 3 days earlier than if you had ordered online.

Obviously this is just a different way to run a store; not everything needs to be run like walmart, but it does mean you'll save money and time by ordering it (which is ultimately what I did after trying to buy...

I ordered 2 pairs of Hoka's from Morgan's shoes. They arrived quickly and were packaged well. I was hesitant to order from this company, since I had never heard of them. After a quick domain validation search and a phone call to the store to ask a question about the shoes I was planning to purchase, everything was good to go. The shoes for my husband were perfect. The ones I ordered for myself somehow arrived with New balance insoles, which rendered them too tight and uncomfortable. After just 2 times contacting the store, they were quick to replace the New Balance insoles with Hoka ones, which significantly improved the fit and comfort of the shoes. I am happy with this outcome and appreciate the...

I’m not a big buyer online but when it comes to finding shoe’s that I like I would rather do it online than in this store. Literally every time I have been there The employees seem completely uninterested. I was there about a week ago And instead of helping, literally the only person in the store, they decided to continue to watch Star Wars and not say a word to me. I wouldn’t care but a 20 something-year-old blonde woman walked in right after me and she got helped instantly. It honestly rubs me the wrong way when I tell my fiancé I want to go to the new balance store she says “are you sure?” I guess this is why people don’t wanna shop in...