Verizon — Local services in Madison

Came into my local Verizon store to upgrade my phone and left phenomenally disappointed (three times). On trip one I sat with Richie who seems very helpful and knowledgeable, I can attest to this as he helped multiple clients while half paying attention to me as I sat across from him. He filled me in on an Apple Watch promotion where I would get $100 if purchasing with my upgrade (sounded like a great deal). I left the store and went home while my phone to phone transfer took place.

About 45 minutes later I was told my phone was ready, I drove back down to the store to learn that they thought I was someone else, and to come back in an hour or so….

Two hours later I came back to the store to collect the items I purchased. With no explanation around the set up of the phone the new rep I was dealing with sent me on my way and told me he would like to help me better understand the phone but “he’s only been here for a month”. Which is fine I went home and logged into MyVerizon to see what the charges actually were and what I can expect. To my surprise a new line was opened for me under the Apple Watch and the Watch I was told was $234 was actually $359.99.

I drove back to the store to return the Apple Watch and close the line and the gentleman working the desk told me he could not accept returns as he is not a manager. I was surprised by this and asked him if he could call his manager, or maybe his managers manager to which he responded “I can’t think of any reason why I would need to know my manager’s managers name”. I was pretty impressed that he thought this was an acceptable answer. I asked him just to explain if I missed something or how this can be rectified and he said “I’ve only been here a month, if you want to make a return come back tomorrow morning”.

Hopefully this can be...

I have been a Verizon Wireless customer for 25 years without experiencing a single problem until the local cable company was exposed as delivering insecure internet channels to my home & home office thereby subjecting me to interference by external bad actors.

I turned to my longest standing service provider, Verizon, for advice. I received a modicum of assistance (now apparently gone) from corporate personnel but it was not until I walked into this Madison CT Authorized Retailer and met with Joseph that the end of a very long tunnel began to seem a little closer.

I’ve been in the communications industry for many years & frankly I think most people can sell a customer a phone but the type of insight & creativity Joseph brought to our conversation was the best I’ve ever seen. He got me through a very challenging situation for which I am very grateful.

The business location is attractive, very well supplied with all the devices a customer wants to see & touch and every customer I observed during my visits was happy & seemed more than satisfied by the service he or she received.

If you are a Verizon customer or aspire to be one I strongly suggest you make the attractive drive to this location & choose these wireless authorities to...

Sales people were slow. Didn't care about my needs. Were more interested I their own devices. My phone sat around for 3 days even with me calling 2 times a day, which caused me too lose out on a $250 promotion. Too busy to look at their orders I suppose. But they blamed me and didn't apologize. I wouldn't recommend this Store to anyone ever. They snickered at me when I expressed my dissatisfaction. Never apologized and blamed me for the confusion. They cost me $250 that was promised. Stay away. Go to another shop. I had a very similar experience when I purchased 3 iPads 6 months ago and lost the rebate I all 3 which is why I bought the 3rd. It was supposed to be $200 rebate reach which on 3 iPads would have like buying 2 getting 1 free but I paid full price for 3 because they weren't doing their job. My last phone I actually had to go home and activate. They said it was good to go but wasn't. Kids who think they know better than you and don't need to...