Advance Auto Parts — Local services in Madisonville

I have purchased several items from this location. I have received amazing customer service every single time. I stopped in to buy lug nuts and brake pads. My sales clerk was friendly and knowledgeable. He was also able to help me choose the right brake pads for my car. Another clerk also gave amazing customer service to a customer with an older Mercedes. He went outside with the customer and started helping her look for the problem in her engine. She had explained to him that she didn't even know how to open the hood. I was impressed at this level of caring and help towards not just their regular customers but towards their female customers. This has been my 4th trip to this store. I will definitely be...

Can’t say enough about the great service this store provides! Most recently, I stopped in to get my car battery replaced and received more than terrific customer service from Mr. Martinez. He was extremely knowledgeable, very polite and had a great attitude to be around. As soon as I came into the store, he made me feel like I was the most important customer ever. Then, he proceeded to change my car battery in the 90 degree heat quickly and was very thorough. Thank you Mr. Martinez!! Also, the manager Alison was very friendly and displays wonderful leaderships qualities. It’s obvious she has created a terrific culture at the Advanced Auto Parts store in...

Sold me the wrong oil filter.

Didn't realize it until I'd drained the oil and taken the old filter off. Called them. They were SUPER nonchalant about it.

Note to self - ask the internet for confirmation BEFORE you take everything apart and try to put it back together with the wrong part.

Luckily, the universe was looking out for old Johnny and the person whose driveway I was in happened to have the exact filter I needed. Coincidence? 🤔

Went down there the next day and they swapped me out, after scanning my driver's license. 🙃

NAPA,...