Walgreens — Local services in Madisonville

I'd been in communication with my doctor about an antibiotic prescription I needed to take before a procedure and the doctor had called it in 3 times. I stopped at this Walgreens 2x on 2 different days and was told there was no record of a prescription for me both times. I had just went through the drive thru and decided to come inside to call my doctor again. When I got to the counter I overheard the pharmacist already on the phone with her because I heard my name. I heard the pharmacist lie to my doctor and say they had told me they were working on filling it when literally 3 mintues before I was told no record of one. While I was at the counter I heard the way he was speaking to my doctor and he was incredibly rude. The receptionist at my doctor's office said one of the times she had called the tech told her to stop calling and actually hung up on her twice! She couldn't believe it, as could I. While standing and waiting on my Rx, I overheard him complaining to one of the techs saying, "people just don't understand we get a lot of call ins every day! " That's what a pharmacy IS for, the only reason it exists. You fill prescriptions at a pharmacy! It shouldn't take 3 calls over several days to fill a simple antibiotic. So here it is at the last minute because the prior days nobody bothered to fill it and kept telling me there's no record of it in their system. Because of this gross incompetence I was late to my appointment today and I couldn't believe how absolutely disrespectful they treated my doctor. I will never buy anything at that...

Update. I want to recognize Regina in the Madisonville pharmacy. I was having trouble filling a prescription with 2 other retailers because the one my insurance would cover was out of stock going on 3 weeks. Who can wait 3 weeks for any medication??? Regina took the time to call Walmart to release the prescription and call my insurance company to get approval for a generic they had in stock. Customer service is rare these days. Thank you Regina for your attention. CVS nor Walmart would take the time to go that extra step. You saved me over $70 and I will bring back my business to your store. 12/16/23

Stopped in for a few things. I figured since I was there I would drop off a prescription. I usually go to another pharmacy. I had always used Walgreens before I lost my insurance. New job with benefits. I thought I would use them again. The tech was very rude. She asked if I had other prescriptions some where else. I said yes. She asked do I want to transfer all of my scripts to Walgreens. I said no with a puzzling look. I asked is that a problem? She said it's best to have all your prescriptions at one place and handed it back to me when. She did not want to fill it. I was surprised. I said I guess I'll take it to the other pharmacy. She just looked at me and said OK. I may have considered transferring my other scripts but her attitude really ticked me off. If you can't fill my one prescription then you can't fill the others. Way to encourage people to use your store! I'll stay with your competitor. Their prices are...

The absolute worst pharmacy staff I have ever had to deal with. One of their pharmacist, Danielle, is condescending and a disgrace to the company and trade. She lacks passion, refuses to acknowledge her wrong doing and lies to pass her job to the next pharmacist. She has one job and that is to treat the PAYING customers with dignity and respect. Her lack of empathy and compassion is disgusting and Walgreens should be ashamed to have her as an employee. I have escalated my personal case to the corporate office, to which she could not remember the number to, nor give her last name, as well as a civil rights attorney. NO ONE should be subjected to her blatant disrespect and poor attitude. My opinion, when you have a job where a majority of your time is spent with the public but you act like you hate that, i.e. roll eyes, make fun of them when they walk away, or flat out refuse to do your job then that is when it would benefit you and the customer if you have a talk with God and either change your attitude or your position of employment. So I will continue my personal battle with Walgreens for all the mentally challenged, depressed, uneducated or lacking confidence in doing so until someone within the company recognizes that there is a consistent problem with their pharmacists and their treatment of others. By the way, I have transferred all my prescriptions to Walmart as of today where their main service is taking care of their customers....