Verizon — Local services in Madisonville

BOTTOM LINE: Jessica was great. The other two ladies I met were also great. But there is something missing management-wise in this store. I got a business card and it states someone named April is the manager of the store. She however was not present over the two days I was there.

I was ready to head back in on Friday to try and rectify the new problem with my dad’s phone; but I couldn’t justify spending 25% of my one 6-day trip I could afford to see my father. I had nightmares about it. Literally. Decided not to go back.

Something wrong with management here, seems even the most ambitious staff members have to figure things out on their own.

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I was visiting father in Tennessee for one week. My phone had needed replacing for months, and my step-mom brought me in on a Wednesday to trade up.

Jessica was my representative that day. She listened to what I wanted and was very personable. They only had one iPhone 11 in the store with 256GB or more storage. I took the one they had.

Went home and it didn’t work properly (although basic functions like texting and calling did work, so the reps & myself couldn’t have known).

Went back the next day (Thursday) and, after confirming the unit was defective, Jessica drove to another store to get me another phone (recall that they only had one unit in store with my storage requirements). I told her that if they had the next nicer unit in stock (pro Max versus pro), I’d like that, because I wasn’t especially fond of the small screen size on the regular 11 Pro. But not a deal breaker.

Went back to the store Thursday evening for my third trip to the store in my one week off from work/with my dad. Jessica had the new phone for me, which I liked much better anyway.

However, I was there for nearly 5 HOURS. Some bizarre error message continued to pop up on their screen and I was unable/unwilling to leave until it was resolved — because I am not from the area and needed the phone to guide me home, and because I did not want to come back yet again.

Jessica stuck with me til the end. I asked her to text my pops to let him know I was okay, and Jowanna (sp?) was sweet as well, and let me use her phone to ultimately call my dad and reiterate that I was alright and would hopefully be home soon (had to use his vehicle since I was visiting from out-of-state).

Very happy with my phone. But the same night my phone started working, my dad’s stopped working. Not sure what happened on Verizon’s end there. They (Verizon corporate/tech support) had a lot of trouble themselves getting my phone to work.

I could not bring myself to sacrifice one more day out of the small amount of time I had to visit with my dad. So his phone continues...

My Google timeline says I was in this store for 40 minutes, some of which I was on my phone researching my options. I did not accomplish my task and I did not end up buying anything. I called ahead to ensure they had what I was looking for and went in store to discuss my options.

The staff was very friendly and had some knowledge of their offerings. I was looking for a specific device with a specific plan and in my case, they were unable to complete my purchase at the price they quoted me. They claimed I could get the device for a certain price, and the plan for a certain price plus an activation fee.

They wrote down and explained the out-the-door price for me and I agreed to it and they started setting up the account and device. At the last minute, I asked if they could upgrade the service and they were able to do it.

As they were ringing up the device and plan I had selected, they were unable to ring up the prices they had previously told me. They called someone named April (I'm assuming a manager of sorts) who said that my configuration of device and plan would actually be roughly $200 more out-the-door than the other employees had led me to believe.

I left a few minutes before they were closing with no device or plan. I would recommend that their staff be trained to be more knowledgeable about all of their offerings as it would've saved me a bit of time. I believe in other cases they would be more knowledgeable, but in my case they were not and I feel like I wasted...

I ordered two Samsung Verizon friendly cell phones. Both my husband and I asked for the prepaid service, which I already had. My husband was switching from another phone service to Verizon. We asked for the same phone plans for both phones, but husband wasn't given the same service as my phone which has 5 GB data included. Also, he'd asked the lady to sign him up for autopay. She indicated she did. After he saw his plan didn't have any data included, he went back to the store and had to pay over $5 for data to be added. Two days later he found out that he didn't have autopay added to his service plan so he went back to the Verizon store. The lady there signed him up (again??) for autopay and added 5 GB to the plan for which he was again charged the extra $5+ for 5GB data that should have rolled over to his new service plan. It did not roll over so he paid the extra $5+ in November for 5GB which wasn't used. When he asked her about why it didn't roll over, she said he would have to call Verizon and inquire. Not real happy with the Verizon store, info. nor the help thus rendered. Won't shop...