GameStop — Local services in Madisonville

So as a new coming Kentucky resident I’ve been in this store 3 times bought some controllers for my switch” exceptional quality, not putting it down” but…. As a former worker of Apple in 2020 customer respect has its boundaries and has its rules… walked in with one of my close friends to trade in a phone and educated as the cashier was very disrespectfully tells my friend he cannot do anything…. when my friend decides to call the shop itself to the manager and basically say he was just told on it the systems are up and working just to come into the store and have this very disrespectful man. Tell him they aren’t is plain idiocy. It is to provide the customer with what they need and want to the extent they can… it’s so funny that when we called, Mellisa pulled up the system to get it working… hence the fact he just didn’t want to do his job. Now if someone cannot do their job right, the job is not for them. and as the five star rating, I got working on Apple this is plain disrespect…. That literally 45 minutes ago my friend got a call, saying they can no longer do business…. And from rumor around in Madisonville Kentucky this is not the first….. there is no reason for disrespect to customers and I would highly not recommend shopping here if this continues to multiple customers...

I came in with my son to buy a game for his switch. I don’t remember the cashiers name, but he was also the assistant manager. He was rather disappointed that we were just buying the one game, half-heartedly saying “Oh, is that all we are getting today?” He then noticed what must have been his friend in the other line and told him that he had something to show him. It was a pair of chop sticks. They proceeded to talk for a few minutes while my son and I stood in line, wallet out, waiting for him to get the game out of the drawer. The longer I waited the more I realized that this person did not want my business, but would rather talk to his friend. You shouldn’t be surprised that I put my wallet back in my pocket and walked out without making a transaction. I like GameStop, but as long as customer service is like this at the Madisonville location, I will stick to online or...

Went to game stop last night and told the guy I wanted a gta 5 shark card for ps4 he even asked me if I was sure I wanted it for ps4 I said yes he printed it out and I got home tried to put the code in and fount out it was for PC not ps4 went back today to get it fixed they said they couldn't and they said it's there policy to not refund shark cards he never said that last night and they refused to fix it when it was there mistake I could see if it was my mistake but I got 2 witnesses that heard me say for ps4 not PC and the guy even asked me if I was sure I wanted it for ps4 I called game stop in Owensboro Ky and the said they have to read it to the customer and make sure u know what u are getting they guy never read anything to me I will never do business with the game stop in...