Rivaya Care of Des Plaines — Local services in Maine Township

Man… where do I even start? I came to Rivaya (it was called Landmark back then) back in 2022. I was in a coma, on a vent, couldn’t move, nothin'. I was in bed for over a year. Thought I’d never leave. But the people there… they saved my life.

Ownership changed a couple times... was Zahav for a bit, now it’s Rivaya. Gotta say, Rivaya’s been great. They really seem to care about doin things right.

The respiratory team was just top notch. I mean, really knew what they was doing. The CNAs... God bless 'em... always treated me good. Nurses too, always there when I needed something. Everybody just cared.

Therapy there was amazing. I had a G-tube for a long time.... couldn’t swallow, couldn’t eat right. They worked with me every day, helped me learn how to swallow again, get stronger. I'm even walking short distances now. I mean, I’m still in a mobility scooter most of the time, but I can get around some on my own. Feels like a walking miracle, if you ask me.

I was even the president of the resident council for a bit, which meant a lot to me.

Activities were amazing too... always somethin' going on. I even got a certificate once for 'Resident of the Month,' which was awesome. Made me feel real proud. Gave me a purpose while I was healing up.

Food was actually real good too. I looked forward to it every day, no joke.

Now I’m writing this from my own apartment. Been out 3 weeks. I'm out, movin' around, doing my own thing. Got my life back. I can’t say enough how grateful I am.

I still come back almost every day to read the Bible with the residents. It’s just an 11-minute ride on my scooter! Feels good to give back.

Thank you,...

If I could give it zero stars I would. Never in my life have I experienced such neglect. If you have your loved ones here I hope you remove them immediately. This facility DOES NOT CARE about its patients. My grandmother died here this week from neglect. I know for a fact they let her suffocate. They never suctioned her traech tubing she was always choking on phlegm and we had to either do it ourselves if we were there or literally badger the staff that was just standing around gossiping to do it. We had to also constantly be on their case about changing and cleaning her because we would be there between 4 to 6 hours and NO-ONE would stop by to check on her. For six damn hours! That’s unacceptable. She can’t call for help she was immobilized and could not move her limbs. She had so many sores on her bottom from being left to sit in her soiled garments for hours. And if you bring any personal belongings make sure you label them with your names because they also tried to keep items I brought from home saying they belonged to the facility. But I can give you dates and times to checks cameras to watch me walk in with my own stuff. It’s been 6 days since her passing and this place has yet to sign the death certificate so that we can move on with arrangements for the funeral. BY LAW it needed to be signed within 48 hours of the death occurring. What the actual hell is going on in this place. I am going to make sure there is a thorough...

My family and I can not thank management and the staff enough for their unwavering dedication , and commitment, to keeping residents safe and for continuing to compassionately care for those who rely on landmark of Desplaines . These quality services during this unprecedented time especially in the most vulnerable population is needed , is greatly appreciated from many of us who had sick relatives taken care there! My brother was admitted to Landnark of Des Plaines with a severely debilitated disorder following an infection . He was not able to walk , stand , talk ,or eat . He had a tracheostomy .He was very serious ill patient with West Niles virus , had meningitis from it ,which it paralyzed him . He was in ventilators , heart monitors you name it . He was perfectly healthy man prior to being inflicted with this disorder . The staff of Landnark of Desplaines immediately worked with him with progressive clinical respiratory , which is the best team in the area . Extensive Physical therapy took place to bring him to quicker return to health . The sweet angels of Landnark of Desplaines will always be in our hearts, and we will never forget what they did for my brother to bring him back to life ! God bless them...