Barefoot Dreams Flagship Store — Local services in Malibu

Don’t order from them if you don’t want them to take your money and never deliver the product. Worst customer service EVER!!!! After we spent over $1,000 in their Malibu store I decided to order a few items as a gift for my husband’s birthday. Placed an order on September 13th, never got any confirmation email even the amount was charged from my account. Three days later (on September 16th) I received an email that the package was shipped. The tracking number showed that the package was delivered (it never was!) the same day I received that email. Not only my husband never got his birthday gift, but I also never got my money back. I called customer support and they were supposed to contact me back within 10 days which they never did. I called again and they said that UPS stated that they delivered and that they (UPS) contacted me so Barefoot Dreams decided that they don’t need to. So they decided to take another 10 days and again never contacted me. I just called them back just to find out that apparently UPS delivered it again two days ago (how?? If it was already delivered over a month ago then what did they deliver just now?). We are about to take all the products that we ever purchased back to their store as the way they treat their devoted customers is really frustrating. Don’t want to have anything related to this company anymore! And will make sure to share my experience with everyone so people wouldn’t have to deal with the hustle I’m dealing with after spending hundreds of dollars....

I purchased a robe from them a few months back and ended up with a small hole in the side on a seam even after not washing it to maintain the integrity of the item. However, I really can't complain because when I called and told them about the issue, they found my purchase in their system and told me to stop by anytime for a free replacement. I stopped in the next day for a seamless pickup and now have a cozy new robe! I will say the employees do not seem super happy to be there but they get the job done and their products are cozy and reliable (or at least have a...

Ally and David, the sales specialists, are super friendly. Told me about steam sanitizing their products after the customers try them on. Answer all the questions regarding preparations for store merchandises so that the shoppers can feel safe and virus free when shopping at their stores. In addition, the fabrics of most of the products are minimum maintenance, machine washable, casual to dressy, and multi-finctional for hot and cold weathers. Great store to hang out and meet...