Broad Street Oyster Company — Restaurant in Malibu

I had lunch with my family at this place 3 days ago. The food is great! But they took triple the amount of the bill from me. I don't think it was intentional, just stupidity of the employees, ignorance and unwillingness of the employees to think and correct their mistakes. In the restaurant, when paying with a VISA card, there was an error in their accounting system due to the fact that their system's connection with the bank was interrupted or there was an error by the cashier. And I paid the bill several times. I received notifications from the bank, but the employee said each time that the payment did not go through. As a result, my account was debited 4 times. One debit for 166.22 USD and an immediate refund, and two more debits for 166.22 USD, which, according to the employee, also did not go through. After which I tried to pay with another MasterCard card and there was a debit for 181.22 USD (the amount taking into account tips). That is, instead of 166.22 USD, I paid 513.66 USD. At that moment, I told the employee that I had several write-offs and showed the notifications from the bank. The employee, for his part, said that the transactions did not go through. Then I contacted the bank, the bank said that the transactions were made by me personally, with my card, and they, naturally, cannot do anything, because the restaurant did not cancel these transactions. The bank provided me with the Visa system transaction codes, by which these transactions can be identified and canceled. This is not done in the restaurant's accounting system. This is done by the bank in the unified international accounting system of banking transactions of the VISA payment system. I returned to the restaurant the next day and after talking to the employees, I was unable to get my money back. The guys refused to look into the problem. They refused to check the transactions using the provided VISA system transaction codes. The employees do not understand how the system works and did not want to understand it. They do not understand the difference between their order accounting system and the banking system. And they do not understand that these systems are not connected to each other. The order accounting system is a notebook: order #1056 - salad, octopus, prosecco - payment of 150USD has been made. These are notes, like in a notebook, for their own accounting. The banking system is an international system for any bank in the world. A single system for all banks in the world in the VISA payment system and a single system in the MasterCard payment system. They know only their "notebook", their order accounting system, in which a failure occurred or the last of the 4 payments was simply linked to the order. Of course, they see in the restaurant's order accounting system only the fact of payment for the order. They do not see that several transactions were made. Only one transaction is linked. I needed them to take the VISA transaction codes (Authorization code 705803 RRN code 426213116492; Authorization code 705833 RRN code 426213116654), which I provided them with, and call my bank and say that transactions with such and such a code are erroneous, cancel them. But the employees could not and did not want to understand the problem. As a result, the transactions that I made are considered voluntary by the bank on my part and the restaurant employees do not confirm the erroneousness of these transactions for the bank. Such an absurd situation. P.S.: the employees began to escort us out of the restaurant without even trying to figure it out. This was extremely strange behavior. In total: 513.66 USD for lunch instead of 166.22 USD. The restaurant did not return 352.44 USD. As proof, I am attaching screenshots of bank transactions and a receipt from...

Nah, I'll pass. Overpriced hype, with small portions. Here's why:

June 2024

$44 for a dozen, "small," oysters at best. No "oyster liquor" either. For that price, I was expecting to get some nice, plump, Kumai or Baldpoints that were like at least a 50-cent piece in diameter. Instead what we got was more like dime size in diameter, thin and lifeless. I want to say they were fresh, but I can't exactly. What really pissed me off was that there was no oyster liquor, that beautiful juice that's inside the oyster when you open it. The horseradish was fresh, that's for sure. But am I paying $44 for horseradish?

Lob-stah roll... No! I'm sorry, this sad, 4 oz excuse for a mini slider is Not a lobster roll. It's more like a cocktail hors d'oeuvre. When you're paying the price that you're paying for this thing, I expect a full-blown hoagie, with at least 8 or 10 oz of Lobster in there. I don't even want to get into how bland this thing tasted either. No real flavor that comes out, couldn't even distinguish the lobster from the bread. They both tasted the same.

Ceviche... I'll pass on this one too. Not enough fish, and the portion size doesn't justify their exorbitant price. I mean you can go into any Latino Mariscos place, and get four times the amount of fish for half the price. Besides that, there was really no variety of different seafood. It was just one thing, and one type of fish, which I think was some kind of perch or maybe sea bass. The flavor here was lacking as well. I was looking for that bright lemon or lime punch, a little more salt would have been nice, and maybe a little parsley or more fresh cilantro or something to give it a nice grassy finish. But there was none of that.

Clam Chowder... ok, maybe. The Taste was great, you can really get a sense of the flavors that are going on in here. But that price though! Gouging! They need to double the size of the portion, or cut the price in half.

Fish Tacos. Flavor-wise, consistency, Crunch and freshness, are a definite yes. But again, price gouging! They either need to cut the price in half, or double the portion size.

As an overall rule, this is malibu. I get it, prices are going to be expensive. But seriously?! There's no reason to gouge customers like that with such high prices for the little amount of food that you're getting for your hard earned $$$ money.

Maybe some of these Surfside Community princesses that eat a Saltine cracker and anchovy might find their portion sizes appropriate. But for your average American who happens to be let's say 185 lb and 6 ft tall, there's just not enough food compared to the price that you're spending.

My reviews tend to be based on flavor, service, and value for the money you're spending compared to what you're getting in return. I'm sorry to say, but I just feel like this isn't a good value.

The service is really not even service. It's a walk-up window, and then there's another window to pick up your food. So???

The atmosphere is okay, there's the outdoor tent area that is very clean. Their bathrooms are clean as well. It would have been nice if you were getting a view of the ocean, instead of a parking lot.

The last thing I'm going to say is that this place could be a real hit if they would just cut their prices in half, or at least by 30% across the board. I just don't feel like I want to spend another Penny here, when I can easily go to a Latino Mariscos place and get twice the value at half the price. And probably a little bit better...

"Located in the heart of the Malibu region”, Broad Street Oysters Company is a delightful seafood restaurant that combines the freshest catches of the sea with a relaxed and laid-back atmosphere. From the moment you step inside, you're greeted with a welcoming ambiance that sets the stage for a memorable dining experience. Whether you're a seafood enthusiast or simply looking to enjoy a delicious meal in a casual setting, Broad Street Oysters Company is a hidden gem that promises to satisfy your cravings.

The world-famous lobster roll at Broad Street Oysters Company exceeded all expectations with its impeccable balance of flavors and impressive presentation. Each bite was a delightful combination of succulent lobster meat, creamy dressing, and a perfectly toasted bun. The Baja tacos, bursting with flavors, were a true highlight. The fresh ingredients and expert seasoning made each bite a satisfying explosion of taste.

What truly sets Broad Street Oysters Company apart is its exceptional service. The staff is attentive and friendly, ensuring that every need is met and going above and beyond to enhance the dining experience. From offering recommendations to promptly attending to requests, their warm and genuine hospitality creates a welcoming and enjoyable atmosphere.

The overall atmosphere of Broad Street Oysters Company is one of relaxed charm and coastal elegance. The tasteful nautical decor, warm lighting, and soothing background music create a cozy and inviting environment. Whether you're celebrating a special occasion or simply enjoying a casual meal, the relaxed ambiance sets the perfect backdrop for an unforgettable seafood dining experience.

In conclusion, Broad Street Oysters Company is a must-visit for seafood lovers seeking a combination of delectable flavors, warm hospitality, and a laid-back atmosphere. With their world-famous lobster roll and flavor-packed Baja tacos, you're in for a culinary treat. From the attentive service to the coastal-inspired ambiance, every aspect of this restaurant is designed to ensure a memorable dining experience. Whether you're a local or a visitor, make sure to add Broad Street Oysters Company to your list of go-to seafood spots."

I hope this review captures the essence of your experience at Broad Street Oysters Company! Let me know if there's anything else I can...