Hearts For You - Bridal — Local services in Manalapan Township

This makes me so sad to make this review as the initial shopping experience was phenomenal. I found my dream dress, all my girls were able to join me, The girl who helped me was wonderful. However the alteration experience has literally been the most unprofessional experience ive had with any wedding planning so far.

The first dress fitting I went in excited, the day prior they confirmed my appointment and told me to bring my shoes as I would be wearing the dress. So I bought my shoes earlier than I was planning to make sure I had them in time for this appointment. When me and my mom arrive we are told to sit on the opposite side from where we first bought the dress and we wait. Our appointment time comes and goes and my mom finally goes back up to the front desk and asked if they had forgotten about us. Sure enough they did. Then the lady finally comes up to us takes my dress puts it on the rack with all the others unzips it and goes “okay so tell me what we’d like to do” me and my mom look at each other and we are like, are we not trying the dress on today? She says no this is just a consult we are just talking about the dress. (We already had tried the dress on in store when booking this appointment and talked about the alterations needed) so I explain someone called me yesterday and told me I would be wearing it and to even bring shoes. And they were accusing everyone but the staff working at the time. “Oh YOU must’ve misheard” “oh the OTHER receptionist must’ve scheduled wrong” there was no accountability. She shows me this tiny notebook with scribbles all over it pointing to my name in a tiny line saying see only a consult as if that fixed the problem. Me and my mom were visibly upset and the seamstress decided to try to squeeze me in, which I appreciate and will give her points for that. However she said no hem can be done that day so no shoes. Okay that’s fine. Then it comes to payment and she’s like it’s cash only. They wanted the (400$) deposit cash when no one told us this. She agrees to Zelle, I download Zelle on my phone and send her the money only for her to say it says 2-3 business days that’s not going to work. So I cancel the Zelle. Luckily the manager decided to step in and allow us to Venmo her to Zelle this seamstress. At this point me and my mom, while upset, have been trying to be understanding of this whole situation and this lady said something so upsetting to me “thank you so much for being nice because if this was ANYBODY ELSE this would be a huge problem.” So because we are nice our problem doesn’t take priority.

Flash forward to today, it’s supposed to be our second dress fitting. Nobody called to confirm the day before this time. At 12 I get a call that the lady is sick. Understandable but I’d like to reschedule I say I’d need Thursday as that’s the only late day they offer or a weekend. First she gives me this Saturday which I unfortunately can’t attend but then she says next Thursday I say okay what time and she goes oops I’m looking at Tuesday I actually don’t have Thursday. Okay. Fine. Then she gives me the next Saturday she says 12.30 I say great then she’s like oops I don’t have that how’s 1:30. I express to her at this point I’m feeling frustrated because she doesn’t seem organized and after the last experience and now this I don’t want to come in that Saturday and you don’t even know who I am or why I am there. She then tells me she can do 4pm today but I thought she was sick(?) she was very disorganized over the phone the same as she was in person.

I cancelled and picked up my dress today. They originally wanted me to pay the full remaining balance even though they didn’t do even half of the work. My mom talked to them and they “waived” the difference.honestly we should have gotten money back but again we are “so nice” Extremely unhappy with seamstress. Which is so unfortunate because the shopping experience was the...

I had an extremely disappointing experience with Hearts For You Bridal. My journey began all the way from Secaucus back in February when I was shopping for bridesmaids dresses for my cousin's wedding scheduled for November. Initially, we received great customer service from a friendly staff member who showed us the available dresses. This positive experience, however, was short-lived.

The first red flag came during the sizing process. It struck me as odd that they measured us right in front of the store by the registers, but I went along with it. The dress I initially tried on was small, so I requested the next size up. To my shock, the older woman responsible for taking our measurements decided to go up four sizes, a decision that seemed excessive and unprofessional. When I voiced my concerns about the dress potentially being too large, she casually brushed it off, claiming it would be "SO EASY" to alter it to a smaller size. This should have been my cue to be cautious about their expertise in sizing. But this is their business and are trained to do this everyday right?!

To make matters worse, my eleven-year-old daughter, who is petite, was measured as a WOMENS 12, which was clearly an inaccurate and inappropriate measurement for a child.

The issues didn't end there. When the dresses arrived in April, we were given a mere 10 days to pick them up, which, though challenging, we understood as a store policy. However, the real shock came when we followed the store's instructions to call in September to schedule alteration appointments for October. When I made the call as advised, I was met with an older woman who displayed an unacceptably bad attitude. She claimed there were no available appointments and insinuated that I should simply take my dress elsewhere because I lived far away anyway! She kept repeating herself, saying I don't know what to tell you , we don't have anything. This is what your employees told us to do yet they couldn't help now. Her response was not only dismissive but also unprofessional, and to my disbelief, she even hung up on me during the conversation.

As if this series of issues weren't enough, the dress itself turned out to be a disaster. It was massive, and although I expressed my concerns, I had to follow their guidance due to their expertise. I ended up taking it to another seamstress, who couldn't believe the sizing discrepancy. She noted that I was scammed, as the dress size I was advised to get was much larger than necessary, and cost me more money . Both dresses cost about 500$ The craftsmanship of the Morilee Bridesmaids dress was also shockingly poor. The zippers needed to be completely redone, threading was frayed and my daughter's dress had a noticeable stain on the top.

Given the wedding is less than a month away, this has turned into a major catastrophe, and I'm left with a feeling of deep disappointment and frustration. I would strongly advise anyone considering Hearts For You Bridal to think twice, as my experience has been nothing short of a disaster from...

You will not be disappointed with Hearts For You Bridal! Lucy and her daughter Nicole have an amazing staff and created such a welcoming environment that the second you walk in, you know you will be taken care of. Not to mention an incredible selection of SO many different styles for everyone. We shopped there for my mom's gown and had such an amazing experience - she found exactly what she was looking for. I sadly didn't come across them until after I had already purchased my own gown from another shop called Bridal Suite Boutique. Worst mistake ever!!! You cannot compare the customer service you receive from Hearts For You, they go above and beyond to make sure you leave happy. I had a horrendous experience with the other shop and their seamstress, Patricia (of Michelle Manelli in Cherry Hill). She completely destroyed my gown with only a month left before my wedding. And both the seamstress and that shop put the blame on me, thus forcing me to pay for another full fitting (they only gave me 1 in the first place which was also a red flag). I realized I got scammed and didn't want to spend another dime with them. We decided that since we enjoyed our experience at Hearts For You for my mom's gown and absolutely LOVED their seamstress Jewel, it didn't hurt to ask if they would take my gown on as we had nowhere else to turn. Not only were they gracious enough to take me at the last minute but Jewel worked me in between her already busy workload of brides to help. And boy, did my gown need help. You name it - too long, too tight, CROOKED (?!), straps attached in the wrong places so they were falling off, bra cups way too big and in an awkward spot, cheap buttons had been used on the back, and she didn't even have the professionalism to trim threads and clean up the already botched job. The list goes on. Jewel took one look at my gown and knew everything that had to be done and fixed - which was basically a complete rebuild. She was kind, patient, and extremely talented. I finally felt like we had someone that actually cared about us. I could've cried when I received it back from her. My gown looked EXACTLY as I imagined it to be and honestly even better. It fit me like a glove. There are some things you will learn to compromise on when things don't go as planned during your wedding planning journey, but a gown should never ever be one of those things. Do yourself a favor and put your trust in Hearts For You Bridal before...