Target — Local services in Manalapan Township

Target (specifically the Manalapan NJ location)has ZERO sensitivity to customers and shoppers with disabilities. They consistently have no accountability for taking care of their motorized shopping carts for disabled guests. Last year I couldn’t walk at all. Currently I’m improving and just can’t walk the entire store. Many others can’t do that and need these carts. No one thinks this could be them but all it takes it one incident or illness and they could also be going through this. They (carts) are hardly plugged in after usage by the staff and consistently die in the middle of the store (embarrassing and difficult to disabled persons). When you make it known to the staff you get a blank stare and nothing more. Complaining to managers is useless as the situation is never resolved. I understand that many people use them, that stores are busy and the ever convenient “were understaffed” excuse us wielded with pride. Unfortunately for disabled guests this is not acceptable. The front end employee, cart attendee, manager etc could easily monitor and address this issue but that seems to be too much to ask. I’m frustrated and also wondering how many other disabled shoppers go through this as well. I’m also wondering how this lack of “reasonable accommodation” of a working instrument is in violation of the ADA act. Seems that it could be a legal issue for the store? Hopefully corporate sees this and can address it as other avenues fail to get the message across.

Cc:/Corporate and...

We recently went to the store to make a purchase. There were several associates standing around and doing nothing. When we asked for help to locate a particular product, they simply pointed us to where the product should be located. We went to that location and could not find the product. We returned to the group of associates who then pointed to a different location for the product. Again we went to that location and still could not locate the product. Finally, we asked one of the associates to show us exactly where the product was on their shelves. When the associate accompanied us (the 3rd try), they were able to find the product for us. We view this as a very poor customer service. The store was not at all busy, yet the associates were simply standing around and doing nothing at that time and they did not make the effort to bring us to where the product was located. Either there is a lack of training regarding how customers should be treated, or a lack of management supervision to ensure that associates are productively helping their customers. If brick-and-mortar stores want to compete with online companies, they need to emphasize the one primary advantage they have, which is face-to-face customer service. Otherwise, it will be much easier to purchase...

If I could rate 0 Star I would. I had a VERY bad experience with the Manalapan store. I purchased an Apple Watch online in October but checked the website for the extended return policy. due to Christmas It stated that any Apple product excluding an iPhone could be returned by January 9, 2022 for a full refund. I then called customer service and spoke with a Cris who first was unaware of the extended return policy until I walked her through the website and confirmed the extended return policy. When I went to the Manalapan store to return the item since I found a lower price, I was told there is a 15 day return policy on Apple products. I even had a printout from the website showing the return policy. The customer service representative spoke a lead next to her who told me it was past the 15 day window, I showed her the printout and still would not help me. I asked for a manager, she said I am a manager, I asked for her manager. They called someone on the walkie talkie who finally agreed to override the return. You would think that manager would come out knowing how upset I was, but did not. POOR CUSTOMER SERVICE EXPERIENCE. I went to Best Buy and purchased the product. PERHAPS BETTER TRAING IS NEEDED AROUND THE HOLIDAYS REGARDING...