DICK'S Sporting Goods — Local services in Manheim Township

I recently visited Dick’s Sporting Goods in search of something simple: a pair of water shoes. What I expected was friendly, knowledgeable staff who could guide me to the right product or at least point me in the right direction. What I got was an appalling display of indifference and rudeness that has ensured I will never spend another dime at this store.

Upon approaching the staff for assistance, I was met with cold, disinterested stares. When I asked if they had water shoes, their response was a curt “No” without the slightest effort to suggest alternatives, check inventory, or even direct me to another section of the store. It felt as though I was an inconvenience just for asking.

The lack of basic customer service didn’t stop there. The staff looked at me as though I had ten heads, as if my request was absurd. Their dismissive attitude made it abundantly clear that they had no interest in helping me or ensuring I left the store satisfied. The experience was demeaning, frustrating, and the polar opposite of what any customer deserves.

I left the store empty-handed and insulted, vowing never to return. Customer service is the cornerstone of any successful business, and Dick’s Sporting Goods failed spectacularly. If they don’t want to treat customers with respect, they won’t have to worry about me—or anyone I share this story with—contributing to their bottom line.

There are plenty of other retailers who value their customers, and I’ll happily give them my business instead. As for Dick’s Sporting Goods? They’ve lost a customer for life. Good Luck with your...

today i went into this store for the first time ever with my friend around 5pm we went in there and bought a stanley cup after we paid for the cup we had to go to use the bathroom than we left after that at like 7pm my friend went back to exchange the cup for another color than the manger that's working at that time is going to ask her "where is your friend" mind you that's none of her business my friend says "she's at home" than she goes and accuses me of stealing the cup because i walked out of the bathroom and went to the exist with the cup in my hand and my friend literally shows her the receipt and who checked us out not only that but she also while my friend was exchanging the cups the manger and another employee were standing by the exist with their hands crossed thinking my friend is going to steal something that was no way to treat a customer?! like...

The store is removing their hunting merchandise. An employee told me this is due to low sales in that department, but whenever I visit this store this seems to be a very popular department with other customers. Nevertheless, I was told by the same employee that the fishing/kayaking departments would be expanding into this space. I was disappointed with today's visit; this area of the store was very disorganized & many items, especially fishing line (which is what I came in to purchase) were out of stock...many spaces were empty & only a very limited supply, & I wasn't able to get what I needed. Also, many of the young employees seemed apathetic towards providing any help whatsoever...they were too busy socializing among themselves to actually do their job & help customers...