Staples — Local services in Manheim Township

My order was to print out a PDF file onto poster board. I called ahead and explained to the Copy & Print shop that I would be bringing a thumb drive with the file. Once I arrived, the associate remembered our call and took the thumb drive to access the file. After asking another worker why she could not access the file, I stated that I use a Mac at home and that the drive is most likely formatted to that platform.

She then told me I would have to go home and submit the file online. I live 20 minutes from this location. Off the bat, that was 40 minutes wasted. Side bar, what kind of corporate power like Staples cannot access an Apple platform in a major corner of their business/ advertisement area?! Once I submitted the file, I called again to inform the store that I need the file by 3 (I submitted the file by 12:00) and the file was mostly white with a few logos. The associate said they would contact me when the project was done.

2:45 comes around and I was forced to call them because I did not hear from them. The product itself was not what the associate showed me. The poster I paid 42$ for was basically printer paper that was glossy (24" x 48"). Very poor skills on the end of the sales and customer service of the workers. Once I approached the counter to pick up the project, I have to wait for the workers to finish their chit-chat to be waited on.

Long story short, they have lost my business, my company's business, and wasted hours and hard earned dollars of mine!

GO...

Poor service, deceptive sales tactics.

I went to this store yesterday, 7/5/19 to look at printers. In the half hour or so I spent in the printer aisle, not a single employee approached me or even made eye contact. Usually, I'd consider this a plus, but as I actually had some questions today, it was rather annoying. I returned the next day having done some research and chosen a printer. I bought online (using a coupon that was unadvertised in the store, by the way) and arrived at the store to pick up the printer. The cashier was helpful enough, and walked me over to the area to pick up my printer. As I signed the pickup form, another employee (perhaps the manager?) approached and asked "did you get toner?" I wasn't sure what he meant, so I asked, "You mean, the included toner?" He replied that the included toner was a "starter" cartridge that was only good for, and I quote, "20 PAGES". Fortunately, as a savvy consumer, I said no thank you and left. It says RIGHT ON THE BOX that the starter cartridges are good for 800 pages for black and 700 pages for color (for this printer). The total cost of a full set of cartridges is several hundred dollars, more than twice the cost of the printer. I'm certain that had I not known what I was doing, this salesperson would have tried to sell me hundreds of dollars of toner I didn't need. I won't...

My wife and I were in Litiz visiting for a few days and found ourselves in in a jam. The Pro Stick in our camera was near full and we needed to purchase one for the next day's events. We stopped by this Staples hoping that they would have one (a local Best Buy did not). They did not have any, either but we asked the young man helping us (TJ was his name) if he would be willing to transfer our photos from our Pro Stick to a flash drive if we purchased one. He said he would but after looking at all the new computers on display (which he was going to use) we found that none would handle a Pro Stick. This store had no card readers, either. TJ looked at what they had in for repair and found one that would work. He loaded everything on the flash drive which solved our problem. In total, he spent a good 20-25 minutes with us and only charged us for the flash drive!! TJ really provided us with great...