Papa Johns Pizza — Restaurant in Manheim Township

I understand being new and not understanding how your systems work yet, but to look at me like I’m speaking gibberish is crazy work. I had to place my order 5 times. The first two times the lady had no clue what I was talking about when I said the type of pizza I wanted. I mean, it’s a basic crust 99% of pizza shops have and I saw it on their website I was willing to show… but anyways she retrieved this guy that had a personality of a wet napkin. I told him my order two more times… the size, the crust, the quantities , the toppings… TWICE… again I understand it was kinda loud in there because of the machines.. nobodies fault with that I understand! But then we got the total. It was $20 some dollars.. now when I looked at prices online it came out to like 50ish dollars, so I questioned it and I was like $20 for two pizzas? (Hey maybe I was getting a deal idk ) and he’s like Oh, so you wanted TWO? And I was like… yeah? (I literally said it atleast four times idk) and then he mumbled under his breath, “oh jeSUS chRIST” now I’m not the strict catholic woman I once was, however that was uncalled for. This is literally your job. If you hate your job FIND A NEW ONE??? Idk??? Don’t make it MY problem that you hate your job my guy. Anyway, asked how long it’ll take because we were gonna hit up a couple other stores in the shopping center to kill time. He mumbled again, sorry, what did you say? The attitude when he repeated himself made me wanna just cancel my order and get a refund. However, it was a special day and Papa John’s was requested. I thought the pizza was kinda subpar but everyone else enjoyed it so that’s all that matters in the end anyway… won’t be coming back to this specific papa John’s when it’s requested again. This was my first...

Me & my family visited this establishment and I had to pinch myself to make sure I wasn't dreaming. This was the first show at the Sight & Sound theater and we were looking for food afterwards. We drove 4 and 1/2 hours to see the show and then ended up at Papa John's...THIS PAPA JOHN'S. My family ended up ordering two pizzas to go along with the seafood that was ordered from the restaurant next door to them. I decided to walk back over after they placed their order to add another pizza but was told that they were too busy to take my order. He first asked me if I wanted to place an order or if I was picking up. I told him that I was ordering. He told me that they were busy and would not be able to take my order. I was so shocked that I told him, "Okay...but I was just in here a few minutes ago." So I shared this with my family members and they were shocked as well because normally you would tell the customer that you are extremely busy at the moment and let them decide if they want to wait. Soooooo. I do plan on going back to Pennsylvania again, but NEVER will I ever go to this...

We ordered 2 large pizzas and got 10 garlic sauces with the order and we got 2 out of 10. Ordered from doordash. We called and said we did not get the sauces we payed extra for. They said its doordashs fault. Mind you it said on the box that we got 10 garlic sauces. So we went to this location which we ordered from and they refused to give us what we ordered. After arguing and one manager/employee raising their voice, I even offered to pay again for the sauces that we did not get the first time. The employees and manager(s) are extremely rude and petty. Not to mention that they can hardly function at a fast food chain. Its ridiculous. The manager even asked one of the employees to give us the sauces we ordered and he still refused to give us the sauce. Seems crazy all over some sauces but they took it to a level where it was not needed. Eventually we got the sauces for free after the manager came back out and told this kid to give us what she told him to. He was just really rude and unprofessional....