Cricket Wireless Authorized Retailer — Local services in Manor

I just had the most atrocious experience, changes were able to be made to my personal account without me being present. The account was accessed by a rep, the pin was changed without my knowledge, and a new change was added to my account that drafts from MY card. When I called the Manor location to ask how this is even possible if the account is under MY name and the pin was NOT known (they changed it) nor was I present to show identification to access the account the rep who answered the phone was combative refusing to give me her name, the name of the the person who did the transaction, or the name of the district manager. I’m pretty positive the reps should not be able to access accounts let alone complete changes without authorization from the owner. Address this with proper action regarding the rep that was absolutely no help and hung up on me multiple times as I will be reporting unethical business practices to FCC. She the rep (no name apparently) was rude hung up on me multiple times, couldn’t give a proper explanation, couldn’t provide a managers name when asked, and while taking the call was having other conversations not even prompting me to hold. Horrific customer service,...

Before I had a helpful man assist me when I needed to replace my phone when it was broken. And reminded me that should I crack my screen protector, the monthly fee I pay for replaces it for free should I need to. Came into the store again on a different day because I cracked my screen protector and didn't want it to worsen. But the woman that was working the front this time said they offered no such thing and kept turning me away. I'm not the confrontational type, and I wasn't going to have any of her...

Went by yesterday afternoon and lady had the worst customer service she was so rude. When asked a question such as how much is this phone she would say look for the price on the phone ,worst customer service i would look for another place to shop they are also not honest with the price you are paying they don't explain to you how much each item cost . Just shop online i rather not deal with someone that's so rude i think lady name...