O'Reilly Auto Parts — Local services in Manteno

Honestly I'm stuck between 4 and 5 stars I will say The customer service from JT was so unremarkably exquisite that it shifted the tide from 4 to 5 His professionalism, his attitude, his experience with my issue in particular is worth the 50 percent mark up. Still saved me a couple to few hundreds bucks so I can't be frustrated albeit I am entertained by the whole thing enough to comment about it. Which is also why he earned this place 5 stars Shout out to willy too for helping me with my scan, and making the effort to keep a positive attitude. I've dealt with a lot of crumby people at autoparts stores so I'm happy overall that this was one of the...

So a part was ordered and it came as it was supposed to but it was the wrong part. Ordered the right part only for it to either not get delivered or something happened to it at the store. (There was some drama with a former employee the day that it was supposed to of arrived). Needless to say, I wasn't too happy. It was ordered again and it arrived the next day as it was supposed to AND I received a discount on the part due to it being missing the previous day. Which that made a difference in my satisfaction. Plus the part that was ordered works perfectly and I'm not only happy but I feel safe and...

I will come here before Advanced Auto Parts any day! Hands down the best experience I've had at an auto parts store, and I really think the customer service here makes the biggest difference.

The gentleman I spoke with on the phone was even more helpful in person. He had windshield wipers arranged by price when I got there, and explained the differences between them. He didn't talk down to me and let me decide after giving his recommendation. Not pushy at all, just genuinely seemed to want to help me choose the right product....