Goldwear Jewelers — Local services in Maple Grove

Posting again as my review disappeared. Weird. If there were zero stars, I would’ve given Goldwear that rating. I am appalled at the treatment and service I received from their employees and Tom the owner. I brought my vintage inherited Cartier watch there for a watch band. It took a very long time for it to be put on as I waited. When I got the watch home and turned it over, I was aghast at the amount of scratches on the back of my watch. I have a dated picture from May of the back of the watch and there wasn’t even one scratch. They ruined my watch. I called them and an employee named Julie told me the tool slips sometimes. Her words. Not mine. When I took it in to show Tom the photos and watch he said their store did nothing. He said it was the resolution in my photo that makes it look scratched now. When you blow up the before photo there’s not one scratch. How does someone ruin a very fine and expensive piece of jewelry I put in their hands and then refute it happened there? Though I have several before and after photos. It makes no sense. What an unscrupulous individual and place. Go anywhere but there. They should be ashamed of how they do business. Thank you for nothing. Now it’s up to me to clean up and pay for your mess. Not much shocks me, but Toms actions, ridiculous words and professionalism...

Goldwear Jewelers is the best jewelry store in town. Tom is knowledgeable about his products. He goes above and beyond with his service and attention to detail. I trust him with all since he is the gate keeper to a successful relationship with my mrs. I had a hard deadline and all was going well and then an unexpected problem arose and it looked like it was going to be unable to be finished on time. The staff went above and much beyond what I expected and I received a surprising call saying that even though they had to climb through the jungle gym it was completed on time. My whole family does business here with my brother just purchasing a ring for his now fiancé and all future jewelry concerns will be dealt with here. I am very appreciative of the whole staff because they know me by face and maybe even name and that is very comforting because doing this kind of business is a pricy one and knowing that they are taking the time to remember me makes me feel special and with that being said I trust their opinions. Tom is genuine and real and that is the most important thing that I look for! Keep up...

For our 10 years wedding anniversary my husband encouraged me to go get my wedding set redone. My original one was beautiful but just didn’t feel like it fit my personality. I had a picture and exact idea in mind. I wanted three rings. One thin and dainty white gold wedding band. Then a thin yellow gold bezel set engagement with my diamond. Then lastly a white gold bezel set band with 5 marquise diamonds for my anniversary ring. This would give me many options of combinations to wear as I choose. From the minute I walked in I knew Tom was going to make this ring perfect for me. He even was able to use all my white gold from my original set (this is not frequently done so I was lucky). Essentially all of my original rings are still there in my new set which makes my heart happy. The whole process was a delight and the end result nothing short amazing. I’m so happy I decided to stop in there on our anniversary. The pricing was also more than fair and stayed within our budget. I’m a...