I had an absolutely infuriating experience at this shop. I paid for a simple wash and blow dry service for $21, but I specifically requested only a wash and conditioning. My appointment was scheduled for 4 PM, and I arrived promptly at 3:45 PM. Yet, I wasn't even acknowledged until 5:15 PM—an outrageous hour and a half wait. And then, as if to further insult me, I was left sitting with deep conditioner in my hair for another excruciating hour because my stylist was busy with two other customers ahead of me.
When I finally asked for something as basic as six large twists to avoid leaving the shop with soaking wet hair, I was met with utter incompetence. They had the audacity to charge me $75, and when I questioned this absurd increase, they dropped it to $35—but not without claiming I was being charged for a so-called "two-strand twist." Let me be clear: what they did was not a proper two-strand twist. It was a rushed, sloppy excuse for a service, with only six messy twists in my hair.
I spent a torturous 3.5 hours in that shop, only to have my time wasted and an attempt made to blatantly overcharge me. I go out of my way to support Black-owned businesses, but I will not stand for being nickel-and-dimed like this. I will never set foot in this...
Read moreVery passive aggressive people, with no type of customer service, if you don’t want to service different people that walks in the shop, don’t do a job that concerns servicing people. The attitude i experienced was uncalled, I walked in, no one greeted me but instead acted like I was interrupting their gossip time. I’m very disappointed, especially since the distasteful attitude came from people who are supposed to cater to potential customers.
Don’t leave that comment trying to save face, you definitely called me and asked that position I was looking to apply for, now you’re not hiring after reading my review ? Cute. Even if you were “hiring” I wouldn’t work at your establishment after that first interaction, have the day...
Read moreI loved my cut and was complimented for weeks. Even in the “growing out” stage, the shape was lovely and I was able to keep it looking stylish - for those of you with short hair, you get it! The atmosphere is the salon is so friendly and welcoming! I love the owner, Ty, who is knowledgeable about hair and does amazing short hair cuts! Bonus - my children were the ones who discovered this gem on a walk and Ty could not have been more kind and welcoming to us.
Adding on! My daughter got her hair cut here too and the staff was really accommodating to her needs (she has some communication and social challenges). I really appreciate that extra knowledge and ability to be patient and still give her...
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