Kate Spade Outlet — Local services in Marana

My husband went to the store at the premium outlet and bought a handbag a wallet and a make up bag for my daughter for Christmas. They put all three pieces in a bag and handed it to him. He asked if they could Wrap the pieces in tissue and then put it in the bag with tissue so it looks like a present. After all it is two weeks before Christmas. When he ask them he was told we don’t wrap oh you want tissue and they handed him the tissue. It’s evident they don’t have any customer service ethics at all. However their competitors in the same mall who is Michael Kors and Coach automatically wrap the pieces in tissue and either place the items in a box or a bag with additional tissue so it looks like a present. It’s customer service like this that makes you never wanna go back no matter what the prices because you can always order it online. Maybe that’s with Kate Spade stores really want you to do instead of shop their stores. Terrible experience all...

Poor customer service as a woman of color myself and my friend entered the store no one spoke to us acknowledged us I intentionally walked in front of the counter and one of the young ladies still did not speak another young lady working there help to other helped another group of people they were of lighter skin complexion and I as a woman of darker skin tone and being African-American to sit it made me feel a particular way as I was walking out the store they want to say do you guys need any help at that time I remain completely salad and exit the store this store does not deserve my...

Love the product but will never buy another one. Purchased a basket purse on sale for $199.50, they were giving extra 20% discount for sales over $200. They would not honor the 20% without additional purchase. I think .50 under the $200 should have been close enough. I had to spend an extra $20 to get the discount, because they didn't have any items less than that except leather cleaner for $10 (which I had no use for as I bought a basket purse). That is...