Saks OFF 5TH — Local services in Marana

Customer service and resolution focused team! You know the old adage that you can judge a company by how they respond when thing don't go well? That is Michelle, one of the managers at this Off Saks location. She helped correct issued that originated from another store and resolved all of my concerns. She exceeded my expectations with how polite, kind, and quickly she resolved my issue. Plus, the resolution was more than fair and more than I had in mind so it actually turned a stressful and negative situation into an amazingly positive one. If you are looking to be treated like an appreciated customer who is valued and respected, you should come into the store and let the wonderful staff take care of you. The way it used to be in...

It was a ridiculously long drive to get there. Once I did get there, it was the only store worth going to. The outlets are pretty lame. One good aspect is that I'll be saving a lot of money!! I used to shop at Off Fifth every week. Not anymore. If I have a burning desire to go to Off Fifth, I'll just go all the way to Chandler and have a larger store with more nice outlets available. This Off Fifth is not...

They didn't respect price as marked. If they made a mistake pricing an item, why should I, the customer, pay for it?!!! Not happy. I asked them to respect price and they said they couldn't. I was going to purchase more items there but I will take my business else where. If they; as a store, can't take business seriously...then they have...