AT&T Store — Local services in Marathon

First off, I need to clarify that I almost never leave reviews for a business. I am not an angry, complainer. Usually I just keep quiet and say nothing at all, but my experience at this store compels me to review and comment. Details: I had an Android phone that kept restarting, usually in mid-call or text. When I took it in, they told me that there was nothing wrong with my phone. An upgrade was recommended. I asked how much it would cost and was told it would be only $16 a month more than I was paying now. $239 later, I had my new phone. They didn't tell me any of the costs ($75 activation fee, $60 in taxes and $104 to pay off existing phone) until I was half way through the upgrade. In addition, this morning someone tried to change the password to my banking app. They transferred my apps wirelessly which most likely exposed my info to someone inside or outside the store. If I didn't have to have AT&T because of where we live, I would be done with them. DO...

AT&T has repeatedly taken liberties with our bill over the years, but my recent trip to this store was the proverbial straw. Without going into minutae, Ysmail is great. He's kind, informative & very calm. He isn't the Manager, though. Bottom Line: I told her over & over I would only trade my phone if their promotion didn't result in a monthly payment. Period. That was not the case, of course. They can say whatever they want about me being confused, I wasn't. Simple stuff here. They charged me $150 for a case, a charger & glass on the new phone I returned because they weren't honest & tried to get away with a $5.99/month payment. AT&T has a dishonest, unethical culture, that's the problem. This account is my Sister's family plan and it's now going to be 1 line, down from 5. We're FINALLY...

Went in to upgrade iPhone 11 to iPhone 12 under the promotion for $700 off new phone with trade in. Signed up for an additional new line, got my phone, found out 3 weeks later when I went to turn it in that my phone is worth less than $35 and now I get nothing towards the promotion and cannot go back on it. Completely dishonest business practices from employees who are uneducated and dont know what they're doing and of course all the information is in the fine print that they send to you AFTER signing. Paying off all my devices and switching to another carrier and NEVER purchasing a phone from a cellular...