Key Chrysler Dodge Jeep Ram of Marianna — Local services in Marianna

Bought a 2019 Ford Expedition from this dealership a few days before Christmas. We were en route to Texas to see family when our Explorer died and we needed another vehicle. Mike the salesman was fantastic, no high pressure sales and helped us complete the paperwork in a timely manner since we were in a hurry. The issue is with Tyler, the finance manager. When we were completing the loan paperwork, he stated that if we ran into any issues driving to Texas, let him know and send the invoice and it will be taken care of. Well, there were a few issues. Mainly, coolant leaking out of both hoses and the car overheating once we got to our destination. To replace both hoses and refill coolant, we were charged $700. I contacted Tyler and he said send him the invoice and it will be sent to the GM and taken care of. Sent him the invoice on Dec 27th and was told the GM was in Pennsylvania, he would be back on Jan 2nd. Well, that date came and went. Texted Tyler to no response. Emailed him to no response. Left a voicemail to no response. Other nice surprises with the vehicle was I was told it recently had an oil change. I put Amsoil in my cars, so when I changed the oil, you could tell it had not been changed in a while, the oil plug was crusted over and the oil filter was filthy and you could tell it had been there a while. The AC did not blow cold air, but it was 40 degrees when we bought the car, so couldn't tell how bad it was until temperatures warmed up a few weeks later. Brought it in today to have it serviced, and the mechanic said who ever serviced it last put an an older style of freon in it, contaminating the system. The rear AC blower did not work which we mentioned to Tyler in the email as well. So, the bill to fix the rear blower and charge the AC system with the proper freon was $960. I would not trust this dealership and would not do business...

My wife and I recently decided it was time to trade in her 2015 Mustang for a more comfortable and bigger vehicle. I narrowed the search down to either a Grand Cherokee or a Durango. The hunt was on to find the right one. I like using Cars.com for all my car window shopping. I found the vehicle we were going to buy from another dealership and when I called they sadly informed me someone had already put a deposit down on it. We were both pretty upset with getting excited about it just for it to be gone that quick. We almost gave up the search but then I came across an identical model from Key Jeep in Marianna FL. It was one year newer and priced cheaper. I thought for sure it would be gone but we got lucky. I’m so happy we did. Our sales rep was Dylan Pforte and come to find out his family had recently sold the dealership to Key after more than 60yrs of ownership. Our experience was so personal and down home feeling. Even though the family doesn’t own the dealership anymore it was buy far the best dealership experience I have ever had. And I have purchased from multiple different dealerships in the past. I don’t think I will be in the market anytime soon but if I am I can promise you that I will return to see Dylan for that purchase. If you and your family are in the market for a new or even used vehicle and want the best price with a wonderful buying experience I highly recommend you...

Updated 10/3/24: I would like to add that Larry B my sales man has again reached out to me to make this right. He is a super friendly and caring person. This was by no means his fault yet he is trying to make it right. There are not many people these days that are willing t o go above and beyond when it comes to customer service but Larry has done just that. He gets 5 stars from me.

This rating is for the service department only. The sales team did a great job. However, I did not have the same experience with the service department. While they finally got the towing package on my car. There was lot of extra wasted time and money on my part. I drove from crawfordville to my 8 o’clock appointment and two hours later was told they didn’t have all the needed parts( after starting to break down the vehicle). I told them I couldn’t take more time off work and ask how was they going to fix this. They sent me to the sales person. With his help it was decided they would come get the car leave me a vehicle to drive and bring mine back with a full tank of gas. Not only did it take longer than expected but the loaner car was brought to me on empty and my vehicle was returned to...