AT&T Store — Local services in Maricopa

This provider is the absolute worst experience I have ever had. Going into the store does no good in getting any results or answers the employees seem to be either incompetent or att does not give them the ability to do anything except sell a phone. I couldnt even get my email updated correctly with them for the longest time, each time they said it was fixed when I would go in or call it was still incorrect. Had difficulties getting my Galaxy watch number to sync with my phone and they just kept giving additional Sim cards which ultimately ended up charging us for multiple lines we weren't actually using.Any time I actually thought I was getting somewhere it turned out I wasn't. I transfered billing responsibility to my boyfriend since I paid off my phone so I could switch carriers and then received a bill for an account that was supposed to have been transfered and closed. When payments were made in store they didn't show applied to the account and then my boyfriends phone was disconnected after making a payment and was told he may not get his original number back which would have cost him a lot of money since he is a...

Went to your store in Maricopa this morning started of with Daniel he showed no interest in my issue just told me the phone I had an Model XR is old yes it maybe old but it worked fine until today then a female joined us she we can sell you a new phone but we don’t fix them take it to Apple I felt with us just returning from a trip it must have been a setting issue as we were in Alaska then he said they phasing out 4G did this just happen in a week while we were away our family has been At& T customers for the last 4 years and that’s how get treated. I also couldn’t get the gps to work the girl looked at told me that’s it’s working now it wasn’t just left the store disgusted the 2 of them showed no interest but if I was purchasing a new phone they would have been all over me Just read a previous customer complaint apparently Daniel was no help to them either You must be proud of your staff in Maricopa

I notice you only comment on the good reviews what about the bad reviews do they not...

We were in this morning to add a line to our existing account. We all know that it can be a VERY frustrating process, waiting in line, not knowing if anyone will be able to help, etc. But when those that are suppose to 'help' you, don't know what they are doing, it makes a hard situation untenable:/ Daniel didn't know a lot of things, that there is an activation fee for apple watches, how to see the info on our account, etc. But the problem was compounded because he just didn't seem to care that he didn't know or offer an apology. He ended up adding an extra line on our account as well...it took 45 minutes on the phone to get that figured out. It's just bad form... P.S. It won't even let me post this review without choosing at least one star. My choice would...