Verizon — Local services in Maricopa

We received 2 of the latest I-phones in the mail from Verizon along with bills for $1299 each that we did not order. I spoke on the phone with someone from customer service @verizon. They cleared my account of the amount to pay, & I had 30 days to take the phones to a Verizon corporate office & drop them off. Our local Verizon isn't a corporate office, they gave me the location of 2 corporate offices more than 20 miles away. They told me they would both be open on weekends. I was waiting for my next DR. appointment to drive into the city and planned on dropping the phones off then, to save gas. However our devices weren't working very well, so I went to our local store to upgrade our 7 yr old devices. However I was told I had to take the I-phones back before I could upgrade anything. So I had to make a special trip to the city. It was "Black Friday weekend which I had wanted to avoid. The 1st corp office was not open, so I had to drive about 15 more miles to the 2nd one. After all of this & on the same day I made a 2nd trip back to our local verizon to get new phones & tablets.

We had been with Verizon for 24 years, but because the account was in my husband's name, & because he was not in the store with me & every picture of his ID they tried to send to Verizon corporate came out too blurry, they would not authorize ME to make any changes or upgrade any of our devices, (2 phones & 2 tablets), that were bought in 2015.) My husband is bedbound & I take care of him. I have paid all of our bills for the last 10 years. He has not even been out of the house for the past 3+ years except to go to the hospital by ambulance. I asked them if I needed to go to T- mobile instead? And even though I couldn't make any changes to our account, they said I COULD cancel our 24 year account, and open a new account one in MY name with all NEW phone #'s. This didn't even make any sense, because this WOULD be a drastic change in our account! However this is what I had to do. And after paying around $300.00 + in the store, for various chargers, etc, I was told my next bill would be $35.00 activation fee added to what I normally pay. (normally $159.64/ month). And that after that first bill, I would be paying around the same amount/monthly that I had been paying. However when I got my first bill, it was $498.00!! (Instead of the around $200.00 I was expecting). I feel like I was lied to. I guess I'll have to see if my next bill is "close to my normal $159 " that I was paying before, like I was told. Next time I need to "upgrade" I may have to check out other companies. All of this in our local store, took around 4 hours ! I was so tired & frustrated when I left the store. But I must say the girl that was helping me going through all of this, was very patient, and kind to me, (except for the lie about cost) It was "black Friday" weekend, but they were not busy there. Only 3 other customers came in the store during my...

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the severe drop off in the quality of service I would receive. I should have listened.

From my first visit to a Verizon wireless store to transfer my family’s phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu.

When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I’ve received from Verizon agents. I had to pay an $800 bill just to get my family plan started.

Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn’t in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix.

This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon’s best competitor has a family plan waiting for them.

If you are on the fence about starting a plan with this company and have another option, I would...

I went into the Maricopa location with a billing question, and was toying with the idea of upgrading to a new phone but didn't know which one I wanted to upgrade to, so I was looking for someone to point me in the right direction...... Mission accomplished and then some! I was greeted almost instantly and within minutes was talking with Seth who answered my billing question, along with the questions I had on specific phones, and to my surprise even solved my current tv situation. Having just moved back to Maricopa I needed to reconnect cable, internet, power - the whole nine- well I have been doing the back and forth dance with prism for close to 2 weeks now and although their techs that have come to attempt to connect the service have been really nice- that niceness doesn't put The Walking Dead on my TV every Sunday.... well luckily thanks in great part to Seth and his offering and explaining the hopper through dish tv- that problem was solved in 2 days time. The installation was quick, not to mention efficient, especially when compared to century link-(1 and done visit with no issues thus far), seamless, smooth, an all around GREAT experience. Before this visit I hadn't entered an actual verizon store in quite a while but I don't remember the previous store having such a well trained, knowledgeable staff. I'll continue to go back to this store for any and all of my wireless needs and I'd recommend that anyone else in a similar position do the same, these guys know their stuff and I think you'd be hard pressed to find better customer service elsewhere. I think the whole staff seemed to have a good handle on what they're doing, so you may be good with anyone in this crew, however I will be asking to work with Seth upon my return, since he was instrumental in such an easy transaction from start to finish. Thanks again...