O'Reilly Auto Parts — Local services in Maricopa

I sent my sister to get a new battery for her car today, expecting “knowledgeable” and “helpful” people were going to help her. Instead of testing the voltage on the battery, they hooked their meter up telling her that the alternator was bad. Summertime in AZ is dead battery season, and now that I know the employees get commission for their sales a $460.00 refurbished alternator is more appealing than a $160.00 battery. I don’t understand why this would be an acceptable practice in any of your locations. Your “manager” on duty is mis-informed on how car batteries and alternators work. For future reference for your future customers and any employee that doesn’t already know.......ANY CAR BATTERY READING UNDER 11 AMPS WILL NOT HOLD A CHARGE!!!! THAT MEANS IT’S A BAD BATTERY!!! A GOOD BATTERY SHOULD READ 12.6 AMPS!!! I showed up to have them get me the battery voltage because they informed my sister incorrectly. The voltage read 10.6 Amps (that’s a bad battery) not an alternator. Needless to say I will never shop at this store again. And a big THANK YOU to BLAKE at Auto-Zone down the street for taking care of my sister reading her battery, telling her it was bad, grabbed a replacement, and even installed if for her. I WILL NOW TAKE MY BUSINESS TO AUTO-ZONE FOR ANYTHING NEEDED...

It will be sinful of me not to express my gratitude to God for the service i and my wife recieved from your people today the 5th of August, at your location on John Wayne road in Maricopa. so yes thank God for you guys. This one guy Steve, helped us deal with a battery issue..it was not an easy one. AND it was 42 degrees centigrade outside. Yes it was and the one lady tried , but it was a rugged one and we had given up and the other very concerned lady went trying to get us help with a towing /mechanic service and nobody was picking up …then Steve Steve stepped in and he handled this difficult change, like it was nothing. I am truly grateful to God for Steve and all the others that...

My battery was weak and needed a jump to start. I went in and they helped me within 3 minutes even with other customers there. The man came out tested the battery of which I had a lot of corrison on the terminals. He made sure they were still good and went got the battery and I paid for then came out installed it then checked that all was reset and working. My stereo, gps, alarms, ect, all were right were I had them. Altogether I was in and out in less than 20 minutes. Great service and he gave me my military disc without my asking. Plus the battery was lower price than quoted at first. Will be back for other things I need even if the price is lower...