Michaels — Local services in Marina

This location has been my go to for all my craft needs for the past 5 years and I’ve never had anything negative to say about it until now. I went in to buy a couple of ribbons, something I buy a lot of, and the price is placed next to a picture of the ribbon pattern, which a lot of Michael shoppers know. When I went to the register to pay for my items I noticed that they were being rung up at about a dollar more a piece then what the advertised price was. So I politely told the cashier that I thought the prices were coming up wrong. He laughed in my face and said that there was nothing he could do about that. So I asked if there was a way I could show him or the manager the price so I wouldn’t be over charged (which was by about $10) he got very angry and said “mam it’s just freaking ribbon either you want it or not, there’s nothing I can do about the price” the supervisor at the door heard him say this so he came up to us and asked what the issue was. As I tried to explain to him how it was overcharging me the employee (whose name is Robert) cut me off and said “she’s complaining about the price like either she wants it or not I don’t know what to tell you.” The manager then sent an employee to check the price and told him that I was right and something was wrong with the system so to just override it. This really made the employee mad and he grabbed the ribbons out of the bag and began slamming them down and scanning them. When he scanned them he started scanning some ribbons multiple times, which I noticed and again trying to be polite, let him know he charged me for 13 ribbons instead of 9. Then he voided the whole transaction and said “look I can’t help the computer is messing up, you have to pay this price or not get this stuff.” My husband at this point had had enough and called the supervisor over and asked him to ring us up instead. The supervisor apologized and asked if we could pls go to the next register and another cashier would ring us up. When I reached to grab my bag of ribbons the employee snatched and tossed it in the bagging area instead of handing it to me or simply letting me pick it up. At this point I had had enough. I really don’t like confrontation and I’d rather walk away from situations like this but it was so disrespectful i had to let him know that. He then began trying to scream at me and my husband stepped in to defend me. He then threatened to get physical with my husband (while he’s pushing our newborn baby in the stroller) and his supervisor came in and told him to walk away. We went to a different register and paid for our stuff and when we walked out the supervisor assured us that something would be done and he was very apologetic. I’ve came in so many times and have had lots of pleasant experiences, the employees are usually very nice and helpful including the supervisor. I have never felt so uncomfortable, disrespected and treated so poorly as a consumer. I am a server/Bartender and KNOW what difficult customers and bad guest to employee interactions are and I did not deserve to be treated like this. I understand things are tough with adjustments with the pandemic and we’re all trying to adjust to this new way of shopping and doing things but someone like that does not belong in the retail world where customer service is necessary. It makes me sad to say because I loved shopping at Michaels so much but I will not be returning, I will make the trip to hobby lobby in...

Today, 11/18/19, was my first visit to your store. I am very impressed and have no trouble at all in giving Michaels in Marina, five stars. The store, is well stocked and well laid out. Needless to say, it is beginning to look a lot like Christmas now, too and there are some beautiful Christmas items laid out for all to see. I was in a bit of rush so, did not have time to really look around and enjoy everything but, clearly the store is doing very well and will do very well indeed, for Christmas. I wish them a good season. As I ran to get an few items for a craft project I was going to do, I needed some help in finding some of them. I was lucky enough to have one of your employees help me to do that. His name is Jose and any store/company, should be proud to have him. He was competent, kind, efficient, and was enthusiastic about being an employee at the store. Clearly, he enjoys working for Michaels. I don't live too close to the store or, I would go in more often. However, I do plan on going again some time and I hope to see Jose, again when I do. Employees, make a company, that is a fact well known but sadly not always listened to. I would like to think that Jose, as well as his co-worker's are appreciated and treated accordingly....

I strongly discourage anyone from going to this location. I took 3 items to be framed two weeks ago and received a call that the items were ready. Granted, I was delayed about a week in picking up the items, but when I arrived to the store last evening the frames were far from ready. In fact, each one of the items had issues: ALL of the items were not matted straight, one had smudges, and one of the frame had been slightly damaged. I waited over an hour for the items to be fixed, and was eventually told that it was going to take even longer. I was also told someone would call me that evening with a status and I never received a call. I called the store today and a very rude employee placed me on hold for approximately 13 minutes. I called back because no one answered and the same employee hung up on me when I called back claiming they were busy. I called back AGAIN and I was finally connected to the framing department. I was told the frames can be transferred to the Salinas store so I am going there tonight. I sure hope this saga finally ends and that Michael’s considers this as a call to action for improving their quality control and...